Business Banking Officer

At Coast Capital, we’re not dreaming about a better future, we’re building one.

Part of the Coast Capital Savings Federal Credit Union family of brands, we’ve been unlocking financial opportunities that positively impact people and communities for more than 85 years. We believe that every Canadian deserves a financial partner who actually cares how things turn out and driven by our social purpose, we look at everything we do through the lens of how we can help our members, employees, and communities.

We’re deeply committed to making our financial cooperative a great place to work—Coast Capital is a platinum member of Canada’s Best Managed Companies and one of Canada’s Most Admired Corporate Cultures.

Location(s): Coquitlam Branch, Austin Heights, Meadowtown Branch

Job Type: Full Time Regular

myWork Program: Hybrid

Starting Salary Range: $50,300.00 - $57,900.00

Background Screening Requirement:

• Enhanced Criminal Record Check
• Credit Check
• Identity Verification
• Employment Verification
• References

As our Business Banking Officer you’ll be part of the broader Business Banking Team, providing exceptional front‑line service delivery to a portfolio of small and medium business customers. Within your role, you will proactively identify products and services to meet members’ needs and help them achieve their goals, build and foster new business relationships, and onboard new business members through interactions both in person and virtually.

In addition, you will have the opportunity to develop your skills and gain experiences in support of the broader commercial and business banking environment.

• General account management including opening and closing business accounts, managing non‑registered investments and amending/changing signors on business accounts
• Process Cash Management Product applications
• Provide service support for basic Cash Management products, seeking assistance from specialists in cash management as needed
• Identify new and existing business members’ needs and initiate discussions on Coast Capital products and services to help our members grow and protect their business assets
• Proactively and creatively offer helpful solutions/alternatives to customer inquiries
• Develop and create new business member relationships
• Ensure our business members have access to alternative service channels, such as online banking, payroll deposit and PAC
• Achieve production results in a needs‑based environment for the fulfillment and distribution of business financial needs
• Actively collaborate with other business partners and branch contacts to assist in identifying and referring opportunities to support commercial relationships
• Build business banking acumen and capability to heighten commercial banking awareness

• Individuals with an entrepreneurial spirit who are excited about working with small business clients to help them meet their goals
• A minimum of 1 year of job‑related financial services or entrepreneurial experience, ideally including exposure to lending, small or commercial banking, portfolio management and/or business development
• Post‑secondary education in finance, business administration or a related field
• Excellent organizational skills with orientation to detail and large volumes of work
• Demonstrated business acumen and ability to understand financial statements
• Strong analytical skills and confidence in exploring and capturing customer needs and helping to find and recommend solutions

At Coast Capital, we are committed to building better, brighter, more inclusive futures for everyone, including our employees. We believe everyone has potential and value applicants who demonstrate a commitment to equity, diversity and inclusion. We actively encourage applications from Indigenous Peoples, Black, racialized persons, persons with disabilities, people of diverse sexual and gender identities and women.

• Purpose is our North Star, guiding advice, product creation and employee support.
• Committed to inclusion and engagement, fostering a safe and thriving culture.
• A career that grows with you, with many opportunities for development and promotion.
• Flexible work options through our myWork program.
• Comprehensive, customizable benefits for you and your family.
• Defined contribution or defined benefit pension plan, or RSP.
• Mortgage and auto financing benefits for employees.
• Recognition programs celebrating employee excellence.
• A platinum member of Canada’s Best Managed Companies and recognized for culture and community impact.
• Community investment: 10% of profits reinvested in community initiatives.
• Volunteer program matching donations per volunteer hour.