Senior Program Manager

Senior Program Manager
Centrilogic is a premier global provider of multi-cloud management, cloud-native application development solutions, data, and strategic end-to-end digital transformation services. Headquartered in the U.S. and with regional headquarters in Canada and the United Kingdom, Centrilogic delivers smart, streamlined solutions to clients worldwide.

Role Summary
Centrilogic is seeking a Senior Program Manager to lead complex client programs across a broad range of technical implementations.

Reporting to the Director of the PMO, this role is accountable for program delivery, financial performance, and client outcomes across multiple concurrent projects. The Senior Program Manager provides direction to Project Managers, manages program-level risks and dependencies, and ensures alignment between delivery execution and business objectives.

This role requires strong commercial awareness, operational discipline, and the ability to bring structure to complex, multi-stream environments.

Travel:  Team:
Project Management Office

Responsibilities

Own delivery of complex programs spanning multiple projects and technical domains

Lead and support Project Managers to ensure consistent execution and delivery quality

Act as escalation point for program-level risks, issues, and dependencies

Manage program financials, including budgeting, forecasting, and margin performance

Develop and maintain program roadmaps aligned to client objectives

Identify account growth opportunities and strengthen client relationships

Ensure alignment to scope, timelines, and contractual obligations, including SLAs

Define and track KPIs and SLAs to measure program performance

Lead cross-functional coordination across delivery, engineering, operations, and client stakeholders

Establish program governance, reporting, and decision frameworks

Drive customer success and retention through consistent delivery performance

Design and improve operational processes to support delivery and managed services

Prioritize initiatives across the portfolio based on strategic value and capacity

Identify and implement process improvements to increase efficiency and predictability

Support transition from project-based delivery to managed services

Mandatory Skills

Strong communication skills

10+ years of IT program or project management experience in a client‑facing environment

Experience managing large, complex programs across multiple concurrent projects

Strong financial management, including forecasting and margin accountability

Experience leading and governing delivery teams

Important

Skills & Qualifications

Business process design, Business Transformation, and continuous improvement

Strategic roadmap development

Customer success and retention in a services environment

Operational process design within delivery or managed services

Managed services experience

KPI/SLA definition and performance management

Portfolio prioritization and capacity planning

PMP certification or equivalent

Tertiary education in Engineering, IT, or related field

Desirable

Skills & Qualifications

Experience across infrastructure, applications, data, and integration programs

Experience transitioning clients from project delivery to managed services

Desirable Candidate Qualities

Strong leadership presence without relying on authority

Commercially focused with sound judgment on trade‑offs

Comfortable operating in ambiguity and driving structure

Proactive in identifying risks and opportunities

Effective stakeholder management at executive and operational levels

Willing to challenge and hold teams accountable

Outcome‑focused

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