YMCA BC Membership Operations Director

Seek to transform membership experiences? Join YMCA BC as the Membership Operations Director in the Lower Mainland. You'll oversee multiple centres, ensuring exceptional service and leadership.

This full-time, permanent role demands a seasoned leader with 5-10 years in membership and operational management. Reporting to the VP of Health, Fitness and Aquatics, you’ll focus on achieving membership goals and implementing high-quality programming. Your expertise will help foster a health-focused community.

Key Responsibilities:

• Lead team development across YMCA BC Membership Centres

• Ensure targets for membership growth are met

• Maintain consistent high-quality service delivery

• Drive implementation of retention strategies

• Address complex operational issues and support crisis management

Requirements:

• 5–10 years of leadership in a multi-site context

• Proven growth results across memberships and programs

• Relevant Bachelor's degree required

• Demonstrated cultural competence

• Strong decision-making abilities

Elevate the journey of health and wellness at YMCA BC, creating inclusive spaces for all members.
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