Team Lead, Management

Position: Team Lead for Activate
Lead the action at Activate's Coquitlam store as a Team Lead, driving exceptional customer experiences and operational excellence in this full-time position. Inspire your team and enhance every interaction with enthusiasm and expertise.

In this pivotal full-time role, you will report directly to the Store Leader, ensuring smooth operations while guiding both customers and Game Facilitators. Your leadership will foster a positive environment, coordinating the team's efforts to tackle challenges and elevate the customer experience. As the first contact for escalated issues, your problem-solving skills will be crucial in maintaining operational success across all rooms.

Key Responsibilities:

• Answer customer inquiries via phone and email

• Oversee daily cash operations and invoicing tasks

• Resolve customer complaints promptly

• Train and mentor new team members

• Maintain inventory tracking and cleaning operations

Requirements:

• 1-2 years of leadership experience preferred

• Flexible availability for various shifts

• Proficiency in MS Office Suite

• Strong customer engagement skills

• Familiarity with maintenance tools and processes

Bring your dynamic spirit and leadership to Activate, as you inspire your team and ensure exceptional operations in Coquitlam.
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