Service and Special Projects Technician

Are you a dedicated, passionate professional looking to grow your career with a company for the long term? Join Hall Mechanical Services as a Service and Special Projects Technician!

The Service Technician is responsible for performing plumbing, mechanical, maintenance, warranty, commissioning, troubleshooting, repair, installation, and special project activities in support of HMS service operations and field special projects.

Reporting to the Site Superintendent, the Service Technician performs work in both occupied facilities and active construction environments while supporting maintenance programs, service contracts, emergency response work, tenant improvements, warranty service, deficiency corrections, system upgrades, and special projects.

The Service Technician serves as a highly skilled frontline technical representative of HMS and plays a critical role in delivering quality workmanship, exceptional customer service, operational excellence, safety performance, and client satisfaction.

Service, Maintenance & Warranty Activities

• Respond to service calls and emergency repair requests.
• Occasional after-hours, emergency, or on-call work may be required.
• Perform warranty service work.
• Complete repairs and corrective actions.
• Perform equipment servicing, testing, and startup activities.
• Provide technical recommendations to clients and management.
• Support long-term equipment reliability and customer satisfaction.

• Perform plumbing, heating, and mechanical installations.
• Support tenant improvement projects and small capital projects.
• Complete retrofit and upgrade work.
• Assist with commissioning and startup activities.
• Support project close-out and deficiency correction activities.
• Coordinate activities with Site Supervisors, Project Managers, and trade partners.
• Support schedule and milestone achievement.

• Diagnose plumbing, drainage, hydronic, and mechanical system issues.
• Troubleshoot leaks, pressure concerns, heating system issues, and equipment deficiencies.
• Identify system performance concerns and recommend corrective actions.
• Recommend repair, replacement, or maintenance solutions.
• Escalate complex technical concerns as required.

• Report progress, issues, and recommendations.
• Complete required project and service documentation accurately and on time.
• Support warranty tracking and service history documentation.

• Deliver exceptional customer service.
• Communicate professionally with clients and building occupants.
• Explain deficiencies and recommended repairs.
• Maintain positive relationships with property managers, building operators, contractors, and clients.
• Support long-term client relationship development.

• Follow Hall Mechanical Services' safety policies and procedures.
• Participate in safety meetings and training.
• Complete hazard assessments and Job Hazard Analyses as required.
• Maintain awareness of customer, occupant, and public safety concerns.
• Use tools, vehicles, and equipment safely.
• Wear required personal protective equipment.
• Report hazards, incidents, and near misses.
• Stop unsafe work when required.
• Support and promote Hall Mechanical Services' safety culture.

• Have a Journeyperson Plumber certification or equivalent mechanical trade experience.
• A Gasfitter Class A ticket is preferred. A Refrigeration and Gasfitter Class B ticket is considered an asset.
• A valid driver's licence with an acceptable driving record.
• Certifications in hydronics, backflow prevention, commissioning, and equipment startup certifications are considered assets.
• Proven experience in plumbing installation, service, repair, troubleshooting, and diagnostics within residential, commercial, institutional, and multi-residential environments.
• Demonstrated ability to work independently, manage service assignments, and support efficient field execution and service delivery.

• Strong knowledge of plumbing, mechanical, and heating systems.
• Proficient in installation practices, preventative maintenance, troubleshooting, diagnostics, and repair methodologies.
• Ability to interpret construction drawings, specifications, and building and plumbing codes to support safe, compliant, and efficient work execution.
• Follow safety procedures, industry standards, and best practices for plumbing service operations.
• Deliver high-quality customer…