Catering Coordinator

Description

The Catering Administrator is responsible for complementing the work being conducted by the sales / catering department consisting of significant customer contact mostly on the phone, and also personal contact within the office. Greets and assists visitors, answers incoming calls to the Catering Office and assists in handling any client complaints that come to the office. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S).

• Order and maintain office supplies.
• Organize and maintain filing system.
• Handle all sales inquiries.
• Produce client proposals and contracts.
• Regularly perform duties within sales database.
• Conduct research on potential clients.
• Occasionally conduct property tours for potential clients.
• Produce expense reports for managers.
• Receive visitors and guests.
• Answers questions and concerns; follows through either to resolution or refer to the appropriate manager.
• Assure all incoming and outgoing correspondence is typed, received, mailed, e-mailed and/or filed as required.
• Assist managers in scheduling appointments, meetings and travel arrangements for business trips as required.
• Assure deposit schedules are current
• Maintain and upkeeps all office equipment
• Produce Month End Reports.

• Education

High School diploma is required. Bachelor’s Degree is preferred

• Experience

Minimum three to five years of extensive clerical/secretarial experience preferably in a hotel environment. Catering background strongly preferred. Knowledge of Delphi Sales software preferred.

• Must be able to:
• Speak, read, write and understand the English language.
• Compute accurate mathematical calculations.
• Provide legible communication and directions.
• Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize.
• Think clearly, remaining calm and resolving problems using sound judgment.
• Follow directions thoroughly.
• Understand guest’s service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent resort data.
• Use a computer keyboard and possess basic typing skills.
• Possess moderate to advanced computer skills.
• Work in a dynamic and constantly changing environment.
• Adept to multitasking.

• Must be able to:
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance
• Stand, sit, or walk for an extended period of time or for an entire work shift
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Use, carry, and operate all necessary office equipment using finger dexterity.
• Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity.
• Visually look at a computer for extended periods of time.
• Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors.

• Team Player
• Demonstrates co-operation within the team and with other departments
• Listens carefully and works well with others
• Has a positive influence on others in the team and clearly enjoys working with people
• Guest Focused
• Anticipates guests’ needs and is sensitive to people from all cultures
• Has a natural, warm smile and a friendly and passionate approach
• Demonstrates confident, helpful and genuine behavior with internal and external guests
• Delivers their Best
• Has energy and sense of urgency for his/her work
• Resourceful, makes things happen and looks for ways to work more efficiently
• Always looks their best and acts appropriately (e.g. approaching guests, body language)
• Composed Able to stay calm under pressure
• Demonstrates maturity and ability to cope with the unexpected
• Never lets personal feelings interfere with delivering the highest standards
• Trustworthy and responsible
• Excellent records of attendance and punctuality
• Is reliable and demonstrates the ability to work without supervision
• Demonstrates a high level of personal integrity, honesty and trust
• Time…