Library Assistant - Night Shift

Library Assistant – Richter Library, Coral Gables, FL

The University of Miami's Library has an exciting opportunity for a full-time Library Assistant to work in Coral Gables, FL. The primary purpose of this position is to provide customer service at the Access Services desk in Richter Library, the university’s largest interdisciplinary library. The Library Assistant helps students, faculty, staff, and community members with library services, including locating and providing library materials.

Key responsibilities include desk oversight, student supervision, and ensuring timely and accurate referrals to library services, especially academic support services, such as writing and research consultations, provided in the Learning Commons. Additional responsibilities include welcoming patrons and guests, paging requested books from the stacks, and participating in library opening or closing duties. The position also assists the night supervisor in maintaining a safe and welcoming atmosphere within the library building and may assume responsibility for opening or closing the library when a supervisor is not on duty.

The Library Assistant may be assigned primary responsibility for overseeing specific collection areas, such as New Books.

Work schedule:

Saturdays 8:30 a.m. – 4:30 p.m.;
Sundays through Wednesdays 6:00 p.m. – 2:00 a.m.;
Monday through Thursday 7:30 a.m. – 2:00 a.m.;
Friday 7:30 a.m. – 10:00 p.m.;
Saturday 9:00 a.m. – 10:00 p.m.;
Sunday 9:00 a.m. – 2:00 a.m.; and 24/7 during End‑of‑Semester Exam periods. Hours may vary during shortened hours and summer.

• Access Services Desk (≈80%)
  - Supervises students and services at the Access Services desk.
  - Coordinates referrals and support to the Learning Commons.
  - Serves as a contact for staff and patron problem resolution.
  - Monitors service‑related workflows, establishes priorities as needed.
  - Coordinates staffing assignments with the Access Services Manager.
  - Checks in/out, renews, and processes library, Inter Library Loan (ILL), and Reserve materials.
  - Maintains headcounts and paging workflows.
  - Issues and updates library patron permits/passes and Temporary CaneIDs.
  - Answers questions regarding circulation procedures and patron accounts, records transactions.
  - Monitors library entrance and public areas to ensure patrons follow library policies.
  - Negotiates situations involving fines, encumbrances, claims returned, or other related patron issues.
  - Assists with library closing duties, including clearing the Stacks Tower and floors 1–3.
  - Instructs and assists patrons with library equipment (copy machines, microfilm readers, AV, etc.).
  - Implements and ensures compliance with departmental, library, and university policies and procedures.
  - Keeps the desk area neat and stocked with supplies (umbrella bags, calendars, stacks guides, passes, check staplers, hole punch, paper cutter, etc.).
  - Reports facilities complaints to Facilities Manager or other appropriate departments.
  - Reports security problems to Public Safety.
  - Uses SUMA, GIMLET, and When2
  
  Work software as part of desk duties.
• Stacks Maintenance, UML location & processing duties (≈10%)
  - Shelves or sorts returned materials.
  - Processes transit requests from all lending locations.
  - Delivers and retrieves library materials from all lending locations.
  - Assists remote storage supervisor with duties at the off‑campus facility.
  - Performs searches for library materials, assists with inventory process.
  - Monitors supply levels, orders supplies as needed.
  - Maintains updated procedures manuals.
• Communications, Relationships, and Service (as required)
  - Provides helpful and supportive customer service to all patrons.
  - Establishes effective interdepartmental relationships.
  - Communicates timely with university staff, faculty, and administrators about procedures, policies, and necessary information.
  - Attends departmental meetings, writes reports as needed.
  - Participates in library committees and task forces, as needed.
• Other duties as assigned (≈10%)
  - Assists in library activities such as Stacks, Reserves, ILL.
  - Participates in library committees and teams.

• High school graduate or…