Account Executive, Rest of ; ROC North

Account Executive, Rest of Countries (ROC) North

Coral Gables, Florida, United States Sales and Business Development

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Apple’s Sales organization generates the revenue needed to fuel our ongoing development of products and services. This, in turn, enriches the lives of hundreds of millions of people around the world. Our sales team is, in many ways, the face of Apple to our largest customers.

ROC North encompasses the countries in Central America, the Caribbean, Puerto Rico, and Ecuador, markets where we anticipate significant growth in the coming years.

This Account Executive (AE) role supports the implementation of strategic initiatives for three key businesses: (1) Claro channel management in ROC North, (2) Value-Added Distributor (VAD) new capability building in ROC North, and (3) Apple Accessories/Beats and refurbished/left to sell in (LTSI) in LATAM.This position is based on-site in the posting location.

Claro responsibilities: Claro (an America Movil company) is the largest telecommunications company in Latin America and a key partner in the region. In this role, you will support the Telco Lead in deploying the account plan.

Operational and Stakeholder Alignment:

• Lead daily and weekly meetings with Apple internal teams (Partner, Sales Ops, Finance, Reseller Operations, Compliance) to drive priorities, identify process gaps, and implement continuous improvements to enhance efficiency.
• Proactively manage end-to-end purchase orders (POs) lifecycle by chasing commitments, negotiating delivery dates with Claro stakeholders, and escalating at-risk orders; own aging backlog resolution to clear outstanding orders across all countries.
• Monitor and maintain optimal inventory levels by enforcing minimum weeks-of-supply thresholds across all SKUs to prevent supply disruptions and ensure consistent product availability.

Account Management and Channel Execution:

• Build and maintain influential partnerships with Claro across purchasing, marketing, sales, and sales management teams; report competitive landscape, account trends, and convergence opportunities to drive growth.
• Ensure Playbook compliance by monitoring consumer offers, communication plans, and channel execution; track weekly sales, inventory, attach rates, and bundle performance across all channels.
• Support Claro online sales execution strategy including foundational setup (Apple , online store configuration), weekly reporting cadence, and optimization of customer journey (buy flow, assets).

Point of Sale Implementation:

• Oversee demos, graphics, and support materials across Apple-led Carrier Shops and Claro-led fit-in-stand-out (FISO) locations; partner with Channel Sales Programs and Apple Excellence Program teams to drive execution and identify expansion opportunities.
• Collaborate with Apple regional and Mexico digital teams to secure the latest marketing assets; support regional Claro campaign implementation while managing asset access and approval for internal and external stakeholders.
• Monitor and report Claro quarterly and annual advertising spend by country to ensure budget alignment and investment optimization across the region.

Beats & Accessories Responsibilities:

• Be the strategic and analytical lead for business development initiatives for Latin America across Apple-branded Accessories and Beats as well as identify channel gaps and opportunities.
• Lead the new product introductions global strategy and goal with ALAC country leads and AEs. Including sharing announcements, keynotes as well as ensuring on-time bookings.
• Collaborate on quarterly ALAC Beats & Accessories Forecasting activities with ALAC Demand Forecast and Analytics (DF&A).
• Manage internal dashboards and repository for assets’ updates in order to support internal teams in managing their Beats & Accessories…