Logistics Customer Service Representative

Logistics Customer Service Representative page is loaded## Logistics Customer Service Representative locations:
Coral Gables, Florida time type:
Full time posted on:
Posted Todayjob requisition :
JR102368

It's fun to work in a company where people truly BELIEVE in what they're doing!  We're committed to bringing passion and customer focus to the business.

Essential Duties and Responsibilities:

Open and maintain customer accounts by recording account information  Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution  Maintain financial accounts by processing customer adjustments  Recommend potential products or services to management by collecting customer information and analyzing customer needs  Prepare product or service reports by collecting and analyzing customer information  Contribute to team effort by accomplishing related results as needed  Manage large amounts of incoming calls  Generate sales leads  Identify and assess customers' needs to achieve satisfaction  Build sustainable relationships of trust through open and interactive communication  Provide accurate, valid, and complete information by using the right methods/tools  Meet personal/team sales targets and call handling quotas  Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution  Keep records of customer interactions, process customer accounts, and file documents  Follow communication procedures, guidelines, and policies  Other duties as assigned.
Qualifications and Requirements:
Must be at least 18 years of age.  Customer Service Skills  Proven customer support experience  Negotiation, Market Knowledge, and Ability to Work Under Pressure  Excellent communication, presentation skills, and active listening. Phone Skills, Listening Skills, Resolving Conflict  Patience, Positive Attitude, Attention to Detail, People Oriented  Strong phone contact handling skills  Familiar with CRM systems and practices  Customer orientation and ability to adapt/respond to different types of characters  Ability to multitask, prioritize and manage time effectively.  

Computer skills of Microsoft Office, Spreadsheets, Email communication.  High school diploma or equivalent; college degree preferred    Benefits you will enjoy:
Comprehensive benefits package that includes:
Medical, Dental, Prescription Drug Plan, Disability Plan, Life insurance Plan  401K savings Plan  Paid Holidays  Personal Time off  Employee Discounts    Quirch Foods is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. All applicants must be eligible to work in the United States.

With 55 years of solid history and experience, today we operate a fleet of just under 500 refrigerated trucks and over 2.3 million square feet of combined distribution space through 22 facilities in Florida, Georgia, North Carolina, Tennessee, Alabama, Louisiana, Illinois, Texas, Washington, Oregon, and Puerto Rico.
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