Client Service Representative

Mars Veterinary Health, Inc Client Service Representative

Banfield Coral Gables FL | 005216

May 28, 2026

Pay range: $15.00 - $18.69 hourly and $30,000 - $37,000 annually

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a welcoming, efficient manner. The CSC influences clients to return and refer their friends and families.

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity.
• Maximize the number of pets seen by the hospital team through a productive, efficiently run hospital.
• Provide professional, efficient and exceptional service at all times—welcome clients and pets, ensure their comfort, and educate them about their pet’s health.
• Educate clients about Optimum Wellness Plans, preventive care, pet health needs and hospital services.
• Assist incoming clients by completing documentation, entering all pet information and history in the computer, using proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing instructions, information, invoices, dispensing prescription items per the veterinarian’s instructions, selling retail products and scheduling future appointments.
• Manage finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Perform other job duties as assigned.

Leadership

• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented

Functional

• Preventive care and Optimum Wellness Plans
• Communication Skills
• Client Service Skills
• Priority Setting
• Time Management

Capabilities and Experience

• Ability to multi‑task, shift attention accurately under distraction.
• Strong written and verbal communication skills in fluent English.
• Organizational ability—systematic, orderly, turning chaos into order.
• Problem‑solving skills—identify, analyze, and translate problems into practical solutions.
• Client‑service skills—provide courteous and informative service.
• Intellectual ability—follow instructions accurately, provide clear directions.
• Mathematical ability—perform basic arithmetic, compute rate, ratio, percent, and convert units.
• Computer skills—comfortable with Microsoft Word, Excel, Access, Outlook, and specialized software.
• Initiative—use discretion to find solutions, present options, and take on additional responsibility.
• Integrity—adhere to Banfield values and ethics.
• Cooperativeness—work with others, collaborate, share information promptly.
• Flexibility—open to changing situations and willing to perform all tasks assigned.
• Independence—perform tasks without supervision.
• Stress tolerance—maintain a positive outlook, rebound quickly from frustration, preserve composure and friendly demeanor in stressful situations.

• Work at a computer for long periods.
• Confidence around pets (dogs, cats, birds, reptiles, etc.).
• Expected work volume may require more than 40 hours per week.
• Special hours including weekends and evenings.
• Reasonable mental processes: reasoning, remembering, mathematics and language ability (reading, writing, speaking English).
• Noise level is moderately high.
• Ambulatory skills required to perform duties while at the hospital.
• Ability to stand, walk, stoop, kneel, crouch, climb, and lift up to 50 pounds.
• Good hand‑eye coordination, arm‑hand‑finger dexterity, visual acuity (close, distance, color, peripheral, depth perception, focus adjustment).
• Exposure to a variety of pets that may bite or scratch; occasional exposure to anesthesia, radiation, biological hazards, and medication/controlled substances.

High School Diploma or equivalent preferred. Must be at least 18 years old to handle radiography (x‑ray) and exposure to radioactive substances. One year of related customer‑service experience preferred. Medical…