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Sr. Customer Service Representative; Parking & Transportation
Job in
Coral Gables, Miami-Dade County, Florida, 33114, USA
Listed on 2026-07-08
Listing for:
University of Miami
Full Time
position Listed on 2026-07-08
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description & How to Apply Below
University of Miami - - Responsibilities:
Assist front line customer service staff with day-to-day requests;
Respond to general inquiries, requests for information and/or complaints, via multiple channels;
Provide guidance, training, and ongoing support to front line CSRs on policies and customer service expectations;
Process credit card transactions in compliance with PCI regulations and University policies, and perform daily reconciliations;
Escalate and refer unresolved customer grievances to department leadership for further review
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