Customer Assistance Representative - Mercedes Benz of Coral Gables

Job Overview

Enterprise Mobility operates the Enterprise Rent‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work.

Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America. We are hiring now for a Customer Service Agent to provide superior, friendly, and efficient service during all aspects of the rental car process. Responsibilities include greeting and fulfilling club member needs in a friendly efficient environment as they relate to the Emerald Aisle rental process, providing members with appropriate vehicle selection per program guidelines, and ensuring all transactions are quick and efficient.

Mercedes Benz of Coral Gables, 2801 Salzedo St, Coral Gables, FL 33134

Pay starts at $18.00 per hour.

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401(k) with matching profit sharing
• Health insurance
• Life insurance
• Dental insurance
• Vision insurance
• Training and development

• Option 1:
  Monday–Tuesday 7 am–4 pm;
  Wednesday 7 am–5 pm;
  Thursday 7 am–4 pm;
  Friday 8 am–4 pm;
  Saturday & Sunday off
• Option 2:
  Monday–Tuesday 8 am–5 pm;
  Wednesday 7 am–5 pm;
  Thursday 8 am–5 pm;
  Friday 8 am–4 pm;
  Saturday & Sunday off

• Greets and answers customer questions and provides assistance based on each customer’s needs and requests, by brand.
• Identifies and attends to the customer by name, verifies rental agreement and reservation.
• Ensures a pleasant, smooth, and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes.
• Works on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.
• Makes eye contact and greets all customers; thanks each customer at the conclusion of their transaction.
• Provides all customers with undivided attention while assisting them.
• Prepares all rental and return documents accurately and completely.
• Offers all customers assistance with directions, maps, local area information and appropriate service information.
• Reviews rental parameters with all customers to ensure a complete understanding of rates and service charges.
• Ensures that the return date and time on the rental agreement is accurate.
• Reviews all charges at the time of vehicle return.
• Prepares the Rental Agreement Folder with all required information.
• Answers the telephone in a friendly, helpful and prompt manner.
• Maintains the appearance of the rental counters and customer areas to present a neat and orderly image.
• Ensures that the counter is stocked with appropriate supplies to provide smooth and effective counter service, and maintains work area in a safe and clean condition.
• Assists customers within the queue to minimize any wait time and provide the most efficient service possible.
• Seeks to improve job performance through self‑assessment, skill development, training and goal setting.
• Maintains a regular and reliable level of attendance and punctuality.
• Performs miscellaneous job‑related duties as assigned.

• At least 18 years old.
• High school diploma or GED equivalent.
• At least 1 year of prior customer service, retail, or administrative support experience.
• Valid driver’s license with no more than 2 moving violations and/or at‑fault accidents on driving record in the past 3 years.
• No drug or alcohol related conviction on driving record in the past 5 years.
• Authorized to work in the United States and does not require work authorization sponsorship by the company now or in the future.
• Understanding, reading, writing and speaking English.
• Willing to accept $18 per hour.
• Available to work either of the two schedule options listed above.

Equal Opportunity Employer/Disability/Veterans