Customer Experience & Automation Lead
Job in
Coral Gables, Miami-Dade County, Florida, 33114, USA
Listed on 2026-07-25
Listing for:
Banco Pichincha (Miami Agency)
Full Time
position Listed on 2026-07-25
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Banco Pichincha (Miami Agency) is seeking a Customer Experience / Service Lead to shape and run the agency’s customer service framework during client transitions and growth. You will implement scalable processes, case management in Salesforce, and automation initiatives to improve operations and client satisfaction.
You will collaborate with Business, Operations, Compliance, and IT teams to deliver high-quality service, track performance, and drive continuous improvements across workflows and
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