Compliance Manager, Finance & Banking

Overview

The Compliance Manager - HIL is a subject matter expert who ensures that home improvement loan application, origination, funding, and servicing operations and processes comply with applicable federal and state laws and regulations, program guidelines, and internal policies. This role manages compliance programs, conducts risk assessments and audits, monitors and tests compliance, and advises management on regulatory changes and potential risks.

The manager also assists the VP Compliance – HIL with oversight of subcontractors, subservicers, technology providers, and service providers, manages workflows, standard operating procedures, and processes, and supports the Vendor Management platform to ensure vendors meet their statements of work and contractual obligations. This role drives the Risk and Control Self-Assessment (RCSA) program and maintains the Risk Issues Log and Control Library, supporting proactive risk management and issue remediation.

Nothing in this Position Description alters the at‑will nature of employment.

• Risk and Control Self-Assessment (RCSA):
  Assist with ensuring risks are identified, measured, monitored, assessed, managed, and reported across the home improvement lending business. Conduct risk assessments and control evaluations to mitigate compliance vulnerabilities.
• Subservicing oversight:
  Assess, monitor, and measure oversight tasks for subservicers. Analyze loan files and servicing activities to ensure adherence to policies and regulations. Track issues and corrective actions with subservicers and provide feedback to the VP Compliance – HIL.
• Loan operations monitoring and testing:
  Perform monitoring and testing of loan origination systems and integration partners, identify processing compliance risks, and collaborate on remedial plans.
• Compliance monitoring, testing, and reporting:
  Oversee testing activities for regulatory and operational risks, develop key risk indicators, and prepare summaries and briefings for Compliance and the Board of Managers.
• Program management:
  Lead and coordinate compliance initiatives, design and implement controls, procedures, and training throughout the loan lifecycle.
• Remediation and resolution:
  Develop and implement solutions and action plans to address compliance findings.
• Audit support:
  Provide support for internal and external audits, regulatory examinations, and inquiries, perform QA/QC on documentation, and report findings.
• Regulatory monitoring:
  Track changes in relevant laws such as TILA, ECOA, Fair Lending, FCRA, GLBA, AML/OFAC, and others.
• Policy and procedure management:
  Assist in developing, reviewing, and maintaining policies and procedures.
• Training and communication:
  Work with teams to create and deliver compliance training and communicate regulatory changes.
• Issue resolution:
  Collaborate to identify compliance gaps, implement remediation plans, and address complex customer complaints, including CFPB complaints.
• Document management:
  Ensure all documentation is current and up to date in applicable systems.
• Collaboration:
  
  Interact regularly with Research, Compliance, Internal Audit, and Risk Management to maintain appropriate risk tolerance and mitigation measures, and assist with third‑party risk management.
• Special projects:
  Participate in projects related to new regulations, programs, or procedural changes.
• Other duties as assigned.

• Experience:
  
  5+ years of compliance experience in consumer lending, home improvement lending, with demonstrated experience in loan servicing and regulatory compliance.
• Leadership:
  Proven ability to lead projects and initiatives, guide teams, and build strong relationships with stakeholders.
• Regulatory knowledge:
  In‑depth understanding of federal and state consumer lending laws (TILA, ECOA, FCRA, FACTA, UDAAP, GLBA, FDCPA, SCRA).
• Skills:
  • Strong analytical, research, and problem‑solving abilities.
  • Ability to assess risk, identify issues, and recommend corrective actions.
  • Excellent written and verbal communication skills.
  • High level of attention to detail and sound judgment.
  • Strong project management and organizational skills.
  • Proficiency in Microsoft Office Suite.