Collateral Manager

Overview

We are seeking a detail-oriented and experienced Collateral Manager to lead collateral operations and ensure the accurate handling, tracking, and safeguarding of loan collateral documents throughout the loan lifecycle. This role is responsible for managing daily collateral activities, ensuring compliance with investor and regulatory requirements, and driving process improvements to enhance efficiency and risk control. The pay range for this position is $110,000-$115,000 per year.

Collateral Operations Management

• Oversee end-to-end collateral operations, including document review, custodial certification, and agency releases.
• Oversee trailing document processes, including custodial review, follow-up, and escalation resolution of outstanding defects.
• Manage collateral pipelines to ensure timely agency certification and recertification with custodians
• Manage release process ensuring timely submission of Agency release request to document custodians for processing and collateral file delivery to our subservicers.
• Partners with internal Closing, Funding, Post-Closing, Secondary Marketing, and Servicing teams to ensure seamless collateral flow.

MSR Transfers

• Participate in MSR Transfer pre and post settlement transaction meetings.
• Review custodial reporting (collateral status reporting, custodial exceptions, Issuer Profile Report) prior to settlement identifying areas of concern.
• Serve as the primary point of contact to coordinate collateral movement on MSR Bulk and Flow transfers with custodians and MSR partners.
• Resolve collateral exceptions, discrepancies, and document deficiencies in a timely manner.

Risk Management & Compliance

• Maintain strong controls to mitigate collateral risk, including document loss, misplacement, or defects.
• Ensure compliance with regulatory, investor, and internal policies related to document custody and retention.
• Support audits, examinations, and due diligence reviews by providing documentation and addressing findings.
• Implement and monitor quality control processes to ensure document accuracy and completeness.

Process Improvement & Reporting

• Identify opportunities to improve collateral processes, reduce cycle times, and enhance tracking capabilities.
• Develop and monitor KPIs such as certification timelines, exception rates, and trailing document aging.
• Provide leadership with reporting and insights into collateral performance, risks, and operational trends.
• Partner with Technology teams to enhance systems and automate collateral tracking and reporting.

Leadership & Team Management

• Lead, mentor, and develop a team of collateral specialists and analysts.
• Establish performance expectations, provide coaching, and drive accountability for service levels and quality.
• Foster a culture of accuracy, compliance, and continuous improvement within the team.

Required

• 5–7+ years of experience in mortgage operations, with a focus on collateral, post-closing, or document custody.
• Strong understanding of mortgage collateral requirements, including notes, assignments, trailing documents, and custodial practices.
• Experience working with MSR transfers, document custodians, and subservicers.
• Proven leadership or supervisory experience in an operations environment.
• Knowledge of regulatory and investor requirements related to collateral management.
• Strong organizational, analytical, and problem-solving skills.
• Excellent communication and stakeholder management abilities.

Preferred

• Experience with GNMA EBO processes and exception management.
• Familiarity with agency guidelines (Fannie Mae, Freddie Mac, Ginnie Mae).
• Bachelor’s degree in Business, Finance, or related field (or equivalent experience).

CERTIFICATIONS, LICENSES, AND/OR REGISTRATION

N/A

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and use hands to handle, touch or feel objects, tools, or controls. The employee frequently is required to talk and hear. The noise level in the work environment is usually moderate. The employee is occasionally required to stand; walk; reach with hands and arms. The employee is rarely required to stoop, kneel, crouch, or crawl.

The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.