Referral Coordinator

The Referral Coordinator is responsible for coordinating surgical procedures with multiple hospitals and surgery centers, scheduling and obtaining pre-operative testing, writing and communicating surgery orders, and collecting necessary documentation for surgeries.

• High School Diploma or equivalent required.
• Bi-lingual English/Spanish preferred; must be able to read, write, and speak English.
• 2-3 years of related referral experience in a medical setting preferred.
• Attention to detail.
• Strong organizational skills and ability to multi-task effectively.
• Demonstrates skill in the use of personal computers, various programs, and applications required to competently execute job duties. Internet, document with Electronic Health Records and/or authorization system with minimal typing/spelling errors, send e-faxes and email.

• Basic computer skills to be able to recognize and understand our EMR System.
• Excellent communication, Customer Service, and telephone skills.
• Strong organizational skills and ability to multi-task effectively.
• Must be able to work independently with minimal supervision in a fast-paced environment.
• Able to respect and maintain patient confidentiality at all times and comply with HIPAA Regulations.
• Must be dependable and conduct him/herself in a professional manner.
• Demonstrates skill in the use of personal computers, various programs, and applications required to competently execute job duties.
• Must be able to follow policies and procedures.

• Process referral authorizations for procedures as ordered by the physician.
• Verify insurance and obtains authorizations for procedures a minimum of two weeks prior to the appointment date.
• Obtains any clearance required for the procedure.
• Reviews procedure instructions with the patient one week prior to the preparation date and addresses any questions or concerns that they may have.
• Schedule patients for procedures such as endoscopy, colonoscopy, EGD, EUS, ERCP, etc.
• Assist patients with inquiries or concerns and ensure patients’ expectations are met.
• Scan doctor’s notes, order, superbills, authorization, and clearance to the surgical center or the hospital one week in advance of the procedure.
• Responsible for rescheduling patients that cancel or no show for their procedure and sending reminder text messages.
• Confirm daily patient attendance for procedures with the surgical center and the hospitals.
• Ensure that the volume of procedures and patient confirmations are accurate for each provider.
• Answering incoming calls in a professional, courteous and timely manner.
• Conducts all activities in a professional, polite, and courteous manner and abides by company policies and procedures.

• Criminal Background Check

• Employee Health Insurance is covered at 100%. We also offer Dental, Vision, Life, and 401k Benefits.