Banquet Server On-Call

Description

To service all banquet events maintaining the highest quality service standards established for The Biltmore. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S).

• Report to work on time in proper uniform.
• Check board to ensure the location of the room to work in.
• Review copy of BEO with Captain during line up.
• Set up china, glass and silverware according to established guidelines in a timely and efficient manner.
• Prepare side station for service.
• Provide exceptional service during the service of meals, observing the Captains signals.
• Provide continuous attention to details before, during and after the service of the meal.
• Ensure all guests receive a memorable experience from their stay at the hotel.
• Complete all assigned side work duties in a timely manner.
• Follow proper clearing and cleanup procedure.
• Follow proper handling of hotel equipment.
• Maintain a clean and safe work area at all times observing all safety rules.
• Follow proper beverage handling procedures.
• Other duties as assigned

• Education

High School diploma is preferred

• Experience

None required

• Must be able to:
• Speak, read, write and understand the English language. Spanish fluency is desired.
• Compute accurate mathematical calculations.
• Provide legible communication and directions.
• Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize.
• Think clearly, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Understand guest’s service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent resort data.
• Use a computer keyboard and possess basic typing skills.
• Possess moderate to advanced computer skills.
• Work in a dynamic and constantly changing environment.
• Adept to multitasking.
• Work long hours to include day and night shifts.
• Work indoors and outdoors.
• Work in a fast paced environment that requires lots of walking on multiple surfaces.
• Flexible to work weekends and Holidays as required.

• Must be able to:
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 30 pounds without assistance
• Stand, sit, or walk for an extended period of time or for an entire work shift
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Use, carry, and operate all necessary office equipment using finger dexterity.
• Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity.
• Visually look at a computer for extended periods of time.
• Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors.

• Team Player
• Demonstrates co-operation within the team and with other departments
• Listens carefully and works well with others
• Has a positive influence on others in the team and clearly enjoys working with people
• Guest Focused
• Anticipates guests’ needs and is sensitive to people from all cultures
• Has a natural, warm smile and a friendly and passionate approach
• Demonstrates confident, helpful and genuine behavior with internal and external guests
• Delivers their Best
• Has energy and sense of urgency for his/her work
• Resourceful, makes things happen and looks for ways to work more efficiently
• Always looks their best and acts appropriately (e.g. approaching guests, body language, and eye contact)
• Composed
• Able to stay calm under pressure
• Demonstrates maturity and ability to cope with the unexpected
• Never lets personal…