Manager, IT Vendor and Contract Management

Summary

The Manager, IT Vendor Management & Strategic Sourcing is accountable for the strategic and operational management of IT vendors and contracts across the enterprise. This role owns the full vendor contract lifecycle—including sourcing support, renewals, negotiations, amendments, and terminations—ensuring vendors deliver measurable value, performance, and compliance aligned to business and technology objectives. Serving as a trusted partner to IT leadership, Procurement, Legal, and Finance, the role drives vendor governance, mitigates risk, optimizes cost, and informs strategic sourcing decisions across the IT portfolio.

• Vendor & Contract Lifecycle Management
• Manage the full lifecycle of IT vendor contracts, including onboarding, renewals, renegotiations, amendments, and terminations.
• Collaborate with IT Business Owner(s) to lead contract renewal planning and execution to ensure continuity of service, competitive pricing, and alignment with business needs.
• Partner with IT Business Owner(s) to conduct vendor contract negotiations in partnership with Procurement and Legal, including terms, SLAs, rate structures, and exit clauses.
• Ensure timely execution, storage, and governance of all vendor agreements and amendments in accordance with company policies.
• Hands‑on experience with technology contracts, including MSAs, SOWs, SLAs, pricing structures, and service credits.
• Experience leading vendor contract renewals and negotiations in partnership with the Business, Procurement, and Legal.
• Vendor Relationship & Performance Management
• Act as the primary point of contact for assigned IT vendors, fostering strong, professional relationships.
• Define and enforce IT vendor governance standards (e.g., QBRs, performance reviews), escalation paths, and performance management framework across the vendor portfolio.
• Monitor vendor performance against contractual obligations, SLAs, and KPIs, escalating issues as needed.
• Drive corrective action plans and support vendor remediation or exit strategies when performance standards are not met.
• Collaboration with IT, Procurement & Legal
• Partner closely with IT leaders to understand technology needs, roadmap changes, and service requirements.
• Support and influence IT strategic sourcing initiatives by providing vendor insights, contract intelligence, and market benchmarks to inform sourcing decisions.
• Partner with Procurement to shape sourcing strategies for complex or high‑risk IT vendors, including RFP support and vendor evaluations when applicable.
• Ensure vendor strategies align with IT standards, security requirements, financial objectives, and enterprise governance.
• Partner with IT Finance Management to align vendor spend, forecasts, and budget planning with technology roadmaps, cost optimization goals, and financial governance.
• Experience supporting or leading cost optimization and value realization through vendor and contract management.
• Risk, Compliance & Cost Optimization
• Identify and manage vendor‑related risks, including contract, operational, financial, and compliance risks.
• Support vendor rationalization efforts and termination planning where appropriate.
• Identify opportunities for cost optimization, contract consolidation, and improved terms.
• Ensure compliance with procurement policies, audit requirements, and internal controls.
• Process Improvement & Reporting
• Provide executive recommendations on vendor strategy, renewal posture, negotiation levers, and risk mitigation options to support informed decision‑making.
• Develop and maintain standardized vendor management and contract management processes.
• Maintain accurate contract and vendor documentation, dashboards, and renewal calendars.

• Vendor Performance Management:
  Skilled in defining, tracking, and reporting KPIs, SLAs, and vendor scorecards to drive accountability and continuous improvement.
• Risk Management:
  
  Ability to identify, assess, and mitigate vendor, contractual, financial, and operational risks.
• Process Improvement:
  Demonstrated ability to design, document, and improve vendor and contract management processes, workflows, and tooling.
• Analytical & Reporting
  
  Skills:
  
  Strong analytical…