Citrix Systems Engineer

Position: Citrix Systems Engineer 3
Current Employees:

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The University of Miami's ITS Department has a full-time opportunity for a Citrix Systems Engineer 3. Due to onsite operational requirements, candidates must be located in the South Florida (Miami-Dade/Broward County) area.

The Citrix Systems Engineer 3 translates interface requests into workflows and processes that span multiple applications and multiple departments. The incumbent plays a leading role in the design, development, and maintenance of interface programming that is necessary to exchange data securely, accurately, and reliably between multiple systems, databases, web services, and file systems. Moreover, this employee designs, develops, and maintains the enterprise architecture for the integration engine.

The Systems Engineer 3 also oversees major version upgrades and system updates. Further, this employee develops interface logic between multiple systems and successfully implements state of the art business or healthcare management systems.

Core Responsibilities:

• Leads full lifecycle delivery of software development. Evaluates, designs, and tests clinical applications of information systems for implementations and upgrades.
• Works with managers, senior administrators, and other leaders to produce required data, identify project tasks, and appropriate time estimates.
• Develops, designs, evaluates, and monitors common data processing methods and procedures, and identifies opportunities for process improvements for existing and new interfaces.
• Builds and enforces simulation exercises, reviews design and code for quality control, and maintains procedures to ensure utmost performance.
• Serves as a technical expert in multiple highly specialized areas of applications systems analysis and programming.
• Designs and implements viable solutions to technical challenges and assists support staff in resolving issues. Leads problem-solving to troubleshoot and direct resolution of production issues.
• Ensures data integrity with each interface and establishes protocols to resolve data accuracy and transmission issues.
• Ensures that all interfaces are using appropriate standards and record transaction formats.
• Documents and implements integration environment modifications, in accordance with best practices in the industry.
• Serves as software technical expert and primary resource for clinical applications to support end-users, including vendors and clinicians.
• Advises and works with other IT personnel in maintaining efficiency of corporate applications and operating systems.
• Maintains proficiency and certification with the integration technologies required and the application systems assigned.
• Maintains reliable performance of the integration environment and overall integration engine(s).
• Monitors the runtime cycle(s) of live interfaces and resolves downtime issues.
• Performs analysis to test, develop, modify, and adapt application systems, hardware configurations, and interface programs.
• Provides problem-solving expertise to troubleshoot and resolve production issues.
• Leads report generation for presentation to senior management.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions:

• Provides advice and guidance to management and technical staff relating to Cloud Infrastructure products and solutions.
• Provides strategic technical guidance to management and engineering teams on Citrix infrastructure solutions, ensuring alignment with enterprise architecture.
• Citrix Net Scaler/ADC:
  Designs and operates HA/GSLB ADC and Gateway services (ICA proxy, SSL offload, WAF, SSO/MFA), with strong security, automation, and observability.
• Networking:
  Advanced L2-L7 troubleshooting, routing/switching, DNS/DHCP, QoS, and TLS/cert management to ensure secure, high performance VDI.
• Defines and enforces network segmentation and least privilege access for Citrix components (Cloud Connectors, Delivery Controllers, Store Front/Workspace, VDA subnets) across data center, cloud VNET/VPCs, and hybrid interconnects.
• Serves as the technical lead for the design, implementation, and administration of all Citrix and VDI related solutions supported by the team.
• Delegates technical tasks appropriately and establishes performance benchmarks to achieve operational and project based goals.
• Delivers cloud-based and on premises infrastructure solutions aligned with enterprise target architecture across AWS, Azure, and VMware platforms.
• Demonstrates expert level proficiency with administration, engineering, command line utilities, and advanced configuration of VMware and Citrix technologies.
• Acts as a subject matter expert in VDI, cloud strategy (AWS/Azure), and security-capable of transforming legacy environments into modern, scalable, secure cloud-driven…