Application Support Engineer II

Job Description

The Application Support Engineer II role combines advanced application support with engineering-level troubleshooting across enterprise platforms. Engineers will take lead on complex issues, identify root causes, and implement fixes to improve system stability. Independently resolves moderately complex issues and contributes to system-level stability and improvements. This role serves as a key escalation point and minimizes reliance on development teams.

• Troubleshoot and resolve moderately complex and sometimes ambiguous incidents across applications and integrations
• Perform advanced data analysis and debugging to identify root causes of system issues
• Implement configuration changes and light development fixes to resolve issues and improve system performance
• Own issues end-to-end, including diagnosis, resolution, validation, and documentation
• Identify systemic issues and contribute to long-term solutions and process improvements
• Partner with development teams to refine escalations and reduce repeat issues
• Contribute to knowledge base improvements and automation opportunities

• Operates with moderate to high independence; handles most issues without guidance
• Impacts team-level processes and contributes to cross-team issue resolution
• Provides guidance and support to Level I engineers
• Participate in training and development activities within the Talent Incubator Program

• Strong troubleshooting and analytical skills, Required
• Ability to work independently on complex issues, Required
• Strong communication and collaboration skills, Required

• Bachelor's Degree in Computer Science, MIS, or related field, Required
• Two (2) years to Four (4) years or more in Application support or development, Required
• Programming experience (SQL, Python, JavaScript, or Type Script) Advanced, Required
• Ability to learn and work across diverse technologies (e.g., Salesforce, .NET) Intermediate, Required
• Experience with SQL/data querying Intermediate, Required
• Familiarity with APIs and integrations Intermediate, Preferred
• Experience with RCA/problem management Intermediate, Preferred

No

Application Development, Delivery & Support

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Salaried

Minimum Pay Range: $63,000.00

Maximum Pay Range: $73,000.00

For all Full-time positions only:
Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax‑advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug‑Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.