Information Technology Assistant

Overview

Domain:
Office Services

Location:

Coral Gables, FL

Experience:

2-3+ Years

Reports to:

Technology Director

ABOUT GLUEIQ

GlueIQ is hiring an IT Office Services Associate to provide on-site technical support and operate the day-to-day IT function. This is an entry-level role reporting into the IT Manager, working under direct mentorship.

This is a full-time, on-site role in Coral Gables, FL. The IT Office Services Associate will provide on-site technical support and manage day-to-day IT functions for GlueIQ staff and visiting clients, under guidance from the IT Manager.

• Provide on-site technical support for laptops (macOS), IT peripherals, and the in-office network for GlueIQ staff and visiting clients.
• Accurately document incidents and resolutions.
• Deliver technical support for client meetings, internal events, and conferences, including AV setup, Teams calls, and presentation equipment.
• Execute onboarding and offboarding: device provisioning in Intune, SaaS access from the approved license pool, revoking access on exit, and Fed Ex shipping coordination.
• Handle routine Intune tasks: push approved app updates to machines via MDM, coordinate larger OS update communications with users.
• Configure and support printers, SONOS and other multifunction devices; manage visitor badging and Axis door controller user setup.
• Respond to planned and unplanned network, power, and infrastructure issues affecting the office.
• Sort devices and manage warranty status; coordinate repairs under warranty and prepare end-of-life disposal for the rest.
• Maintain and improve the internal IT knowledge base as procedures evolve.
• Maintain a regular, predictable in-office schedule consistent with GlueIQ’s model.

• Strong customer-service orientation, with a can-do attitude and follow-through on commitments.
• Proficient problem-solving: able to troubleshoot an issue and know when to escalate.
• Strong written and verbal communication, especially with non-technical users.
• Works well in a team environment requiring direct supervision.
• Basic network troubleshooting knowledge:
  Wi-Fi, basic connectivity; comfort working with the on-site network closet.
• Ability to lift and move equipment up to 50 lbs.

Benefits

• Glue-IQ pays 100% of Health plan premium (health, dental, vision)
• Hybrid working environment in creative, vibrant office setting (4 days in office, 1 day WFH)
• 401k Profit-Sharing Plan
• Client-specific benefits and perks
• Office located in heart of Coral Gables

GlueIQ is strongly committed to hiring a diverse staff, and believes all experiences and perspectives bring value to our clients. GlueIQ does not discriminate on the basis of race, color, gender, disability, age, religion, sexual orientation, national origin, ethnic origin, or any other characteristic protected by state or federal law.

The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.