Business Systems Analyst

The University of Miami/UHealth Department of Information Technology has an exciting opportunity for a full time Business Systems Analyst 3 to work in Miami, FL.

The Business Systems Analyst 3 collects detailed data and provides analysis to assist in the development of technology plans and strategies that enhance overall performance, reduce costs, and increase efficiencies. The role analyzes established operations, systems, methods, practices, and procedures to evaluate effectiveness and ultimately make recommendations for improvements. Additionally, the analyst integrates people, equipment, facilities, and other resources to improve work results, operating efficiency, effectiveness, and productivity.

This incumbent assists in the design, delivery, and improvement of in‑house software applications, training programs, and related courseware.

• Reviews, analyzes and triages application issues and cases, creates and maintains detailed support documentation of ongoing projects, tests internal application releases, and performs periodic system maintenance.
• Provides training for internal users.
• Monitors system availability, working closely with system administrators and business systems analysts.
• Recommends changes in development, maintenance, and system standards, develops detailed action plans with goals and target dates, and obtains necessary approvals.
• Maintains ongoing communication and rapport with the management team regarding project activity.
• Flowcharts existing processes versus improved flow, prepares time and cost estimates for projects and proposals, and conducts research for best practice models and benchmarking.
• Applies industrial and management engineering techniques, such as process designs, optimization models, forecasting methodologies, and chain management principles, to improve overall systems.
• Analyzes existing flow of people, activities, and materials, employee work methods and utilization, policies and procedures, staffing levels, supervisory structure, space utilization, supply and demand optimization methods, forms, equipment, and computerized systems to design improved work systems.
• Designs systems for production and inventory control in buying, storing, handling, and processing of materials and supplies; designs facilities, management systems, and standard operating procedures.
• Develops management control systems to aid in financial planning and cost analysis.
• Improves productivity through the application of technology and human factors, designs supply chain management standards across the university.
• Conduces data collection to measure baseline versus improvement, before and after recommendations are implemented.
• Creates formal presentations for projects and studies, including data collected, methodology used, results obtained, recommendations for improvement, cost and savings involved.
• Participates in continuing quality improvement activities.
• Adheres to university and unit‑level policies and procedures and safeguards university assets.

• Maintains thorough records of procurement transactions/activities, the departmental technical and procedural documentation repository, department staff contact information, and the UReady emergency preparedness plan for all department units; ensures all processes adhere to regulatory and organizational standards.
• Serves as subject matter specialist on Box, Workday Procurement, and the Office
  365 productivity applications; provides assistance and instruction to Law faculty and administrators, provides hands‑on technical support to end users of business applications, troubleshoots and/or escalates issues, and designs training and documentation to enhance user proficiency.
• Coordinates onboarding and offboarding of members of the School of Law faculty and staff with respect to technology resources, communicates with appropriate personnel, works with the LawIT Manager for Computer Support and Services, coordinates acquisition, provisioning, deployment, and transitions of technology accounts, hardware, and resources.
• Participates with other members of the LawIT leadership team in properly directing technology…