Executive Director, Communication and Collaboration Systems

Location: Coral Gables, Florida

Employment Type: Full-Time

Work Arrangement: On-Site

This is a full-time, on-site position in Coral Gables, Florida. Candidates must have experience managing Microsoft 365 and enterprise communication and collaboration platforms.

North Point Technology is seeking an experienced Executive Director, Communication and Collaboration Systems to lead the strategy, operation, security, and continuous improvement of enterprise communication and productivity platforms within a large university environment.

The Executive Director will oversee platforms used by employees, students, and university affiliates, including Microsoft 365, Google Workspace, Microsoft Teams, Zoom, Box, Qualtrics, Power BI, and integrated AI productivity tools.

The ideal candidate has extensive enterprise IT leadership experience, strong Microsoft 365 knowledge, and a proven ability to manage cloud-based collaboration platforms in a complex, security-focused organization.

• Lead the strategy and daily operation of enterprise communication, messaging, and collaboration platforms.
• Ensure the reliable performance of Microsoft 365 and Google Workspace dual-tenant environments.
• Oversee enterprise platforms including Microsoft Teams, Zoom, Box, Qualtrics, and Power BI.
• Develop long-term technology strategies for collaboration systems, workforce planning, resource allocation, and service delivery.
• Evaluate and implement AI-powered productivity tools, including Microsoft Copilot, Gemini for Google Workspace, and Zoom AI Companion.
• Ensure AI and collaboration tools are implemented in compliance with privacy, cybersecurity, and data-protection requirements.
• Establish effective account provisioning and deprovisioning processes for employees, students, affiliates, retirees, alumni, and former employees.
• Collaborate with identity and integration teams to manage APIs, Single Sign-On configurations, and automated provisioning workflows.
• Partner with Information Security to manage email filtering, threat protection, phishing mitigation, risk assessments, security controls, and incident response.
• Develop Power BI dashboards for service health, platform adoption, license utilization, operational performance, and other key metrics.
• Oversee tier-three technical support, technical documentation, training resources, and incident resolution.
• Lead enterprise-wide technology projects from planning through successful implementation.
• Collaborate with Security, Infrastructure, Integration, Finance, and university leadership teams.
• Manage strategic relationships with Microsoft, Google, Zoom, Box, and other technology vendors.
• Optimize enterprise software licensing, operating costs, service performance, and vendor agreements.
• Keep senior leadership informed of technology risks, opportunities, advancements, barriers, and resource requirements.
• Ensure compliance with applicable laws, regulations, internal controls, and university policies.

• Experience leading enterprise communication, messaging, and collaboration platforms.
• Experience administering or overseeing Microsoft 365 and Office 365 environments.
• Experience implementing and integrating cloud-based enterprise applications.
• Experience managing Microsoft Teams, Zoom, Box, Google Workspace, or comparable platforms.
• Experience working with information security professionals.
• Knowledge of email security, threat protection, phishing prevention, and incident-response procedures.
• Experience with identity management, APIs, Single Sign-On, and automated provisioning.
• Project and program management experience.
• Experience leading cross-functional technical teams.
• Experience managing technology vendors, licensing agreements, and enterprise service contracts.
• Ability to develop technology strategies, operating plans, budgets, and performance metrics.
• Excellent written and verbal communication skills.
• Ability to explain technical information to executives and non-technical stakeholders.

• Experience managing both Microsoft 365 and Google Workspace environments.
• Experience with Microsoft Copilot, Gemini for Google Workspace, Zoom AI…