Director, Marketing Analytics & Insights

Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please  to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet .CORE JOB SUMMARY The Director, Marketing Analytics & Insights leads marketing measurement strategy from instrumentation through attribution, dashboarding, and executive reporting.

This role serves as the primary analytics voice to the CMO, CFO, and senior leadership and owns the digital analytics compliance review and evaluation of a HIPAA-compliant measurement stack. As Platform Product Owner, the Director governs data collection, BI tooling, and analytics infrastructure across UHealth, Academy, Athletics, and Development and ensures stakeholder teams receive decision-ready reporting that demonstrates impact and performance.

CORE JOB FUNCTIONS
1. Defines and governs the marketing analytics platform roadmap by maintaining a prioritized backlog that includes tagging, compliance remediation, reporting infrastructure, and BI platform decisions across enterprise stakeholders.
2. Governs the full data collection stack, including tag management standards, event taxonomy, campaign naming conventions, pixel governance, and data layer specifications.
3. Leads digital analytics compliance assessment and remediation in coordination with Legal by evaluating data privacy exposure, documenting risk posture, and managing transition planning to a compliant measurement stack.
4. Owns the BI platform by defining dashboard governance standards, maintaining data model documentation, and enabling self-service reporting for campaign teams across enterprise units.
5. Owns AI search analytics configuration by governing behavioral data collection, managing search performance reporting, and ensuring integration with the broader analytics infrastructure.
6. Drives analytics enablement across the organization by building measurement literacy through training programs, standardized templates, and a required pre-campaign measurement planning process.
7. Manages vendor relationships across the analytics stack by ensuring SLA accountability, overseeing contract terms, maintaining roadmap visibility, and managing escalation paths.
8. Builds and maintains executive and operational dashboards that report brand performance, campaign ROI, channel attribution, and conversion metrics for UHealth (patient acquisition), Academy (enrollment), Athletics (fan and revenue), and Development (pipeline and donations).9. Designs and maintains attribution models across digital and offline channels and documents methodology to ensure defensibility with Finance and senior leadership.
10. Defines shared marketing KPI taxonomy across all brands and organizational units to create consistent measurement standards for CMO and CFO audiences.
11. Translates complex analytics and performance data into clear, decision-ready insights for non-technical stakeholders, including Marketing, Finance, and business unit leadership.
12. Partners with the Director, Marketing Data to ensure data pipeline integrity, manage analytics infrastructure dependencies, and define requirements for predictive analytics use cases.
13. Standardizes pre-campaign measurement planning and post-campaign performance reviews as required practices across the marketing organization.
14. Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

Education:

Bachelor’s degree in relevant field required

Experience:

Minimum 6 years of relevant experience required

Certification and Licensing:

Refer to department description for applicable certification requirements

Knowledge, Skills and Abilities:

Strategic Alignment:
Skilled in aligning departmental goals with enterprise-wide strategy and…