Repair Operations Coordinator

Gables Engineering (a HEICO company) is seeking a highly organized, detail-oriented Repair Operations Coordinator to support our Maintenance, Repair, and Overhaul (MRO) operations. In this critical role, you will coordinate the repair lifecycle of aerospace components while serving as a key communication link between customers, engineering, production, quality, and logistics teams.

If you excel in a fast-paced environment, enjoy solving problems, and take pride in delivering exceptional customer service while maintaining strict regulatory compliance, we want to hear from you.

Gables Engineering is a leader in avionics controls and advanced cockpit solutions. We partner with airlines worldwide to deliver tailored solutions and OEM's to provide advanced technology for next generation systems.

As a Repair Operations Coordinator, you will play a vital role in ensuring repairs are processed efficiently, accurately, and in compliance with aerospace industry standards.

• Coordinate and manage the full lifecycle of repair orders, from intake and evaluation through shipment and customer delivery.
• Support quotation activities and monitor repair progress to ensure customer and contractual requirements are met.
• Prepare, review, and maintain repair documentation, including:
  • Work orders
  • Certifications
  • Invoices
  • Shipping documents
  • Traceability records
• Serve as the primary point of contact for customers regarding:
  • Repair status updates
  • Turnaround times
  • Pricing and quotations
  • Warranty determinations
  • Escalation of critical AOG (Aircraft on Ground) situations
• Monitor customer communications through email and web portals, ensuring timely responses and prioritization of urgent requests.
• Maintain accurate information in customer portals and internal ERP systems.
• Partner with engineering, production, quality, and logistics teams to resolve issues, expedite repairs, and improve operational performance.
• Manage digital documentation processes, including scanning, indexing, and record retention.
• Identify and recommend opportunities for process improvements within repair operations.
• Support special projects and additional operational initiatives as assigned.

• High School Diploma or equivalent.
• Strong customer service and relationship management skills.
• Excellent written and verbal communication abilities.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Proficiency with Microsoft Office Suite and Outlook.
• Ability to quickly learn and utilize ERP systems (IFS experience is a plus).
• Strong analytical and problem-solving skills.
• High level of accuracy and attention to detail.
• Ability to adapt to changing priorities in a dynamic, deadline-driven environment.
• Experience working with data, ensuring accuracy, identifying discrepancies, and supporting process improvement initiatives.

• Experience in an FAA Part 145 Repair Station or other regulated aerospace environment.
• Familiarity with aircraft component repair processes, rotable inventory management, or aviation supply chain operations.
• Experience supporting OEM customers, aviation programs, or contractual service agreements.
• Experience managing customer web portals or similar digital platforms.

• Primarily sedentary work with occasional standing and walking.
• Ability to exert up to 10 pounds of force when necessary.
• Visual acuity required for preparing, reviewing, and analyzing documentation and data.

At Gables Engineering, you'll be part of a team dedicated to delivering quality, reliability, and exceptional customer service to the aerospace industry. You'll have the opportunity to work with industry professionals in a collaborative environment where your contributions directly impact operational success and customer satisfaction.

Gables Engineering is a drug free workplace and Equal Opportunity Employer D/V.