Manager, Front Office Delivery

About Allvue

We are Allvue Systems, the leading provider of software solutions for the Private Capital and Credit markets. Whether a client wants an end-to-end technology suite, or independently focused modules, Allvue helps eliminate the boundaries between systems, information, and people. We’re looking for ambitious, smart, and creative individuals to join our team and help our clients achieve their goals. Working at Allvue Systems means working with pioneers in the fintech industry.

Our efforts are powered by innovative thinking and a desire to build adaptable financial software solutions that help our clients achieve even more. With our common goals of growth and innovation, whether you’re collaborating on a cutting-edge project or connecting over shared interests at an office happy hour, the passion is contagious. We want all of our team members to be open, accessible, curious and always learning.

As a team, we take initiative, own outcomes, and have passion for what we do. With these pillars at the center of what we do, we strive for continuous improvement, excellent partnership and exceptional results. Come be a part of the team that’s revolutionizing the alternative investment industry. Define your own future with Allvue Systems!

The Team Lead role is integral to driving team performance and ensuring the successful execution of projects within Professional Services. This position involves a blend of leadership, strategic planning, client management, and operational oversight.

• Conduct mid-year and year-end performance evaluations for team members.
• Provide continuous feedback to align employee contributions with organizational goals and encourage professional growth.
• Foster a high-performing team environment through mentorship, coaching, and individual development plans.

• Analyze weekly resource utilization to ensure targets are consistently achieved without overburdening team members.
• Balance workloads across the team while recognizing and proactively addressing potential burnout.
• Monitor and scrutinize timesheets weekly for accuracy and adherence to company policies.

• Input monthly forecasts by analyzing trends, project timelines, and resource estimates.
• Maintain a six-month forward-looking forecast to optimize resource planning and organizational agility.

• Serve as the first point of contact for client health escalations related to current work.
• Maintain strong client relationships by proactively addressing concerns and ensuring satisfaction with team deliverables.

• Participate in weekly Program Charter reviews, critically evaluating scope, design, architecture, estimates, and resource capacity.
• Ensure final Program Charter requirements align with achievable goals and set realistic expectations for project success.

• Lead execution of internal initiatives aimed at driving organizational improvement and efficiency.
• Innovate solutions to enhance internal morale and client experience.
• Challenge the status quo through creativity and strategic action.

• Proficiency in SQL for complex query writing, data analysis, and troubleshooting.
• Strong prioritization, time management, and organizational skills.
• Excellent verbal and written communication abilities.
• Demonstrated collaboration skills and ability to work cross-functionally.
• Proven leadership, people management, and team mentorship capabilities.
• Ability to manage client expectations and deliver high-quality professional services.
• Ability to operate effectively in a fast-paced, dynamic environment.
• Experience with project management methodologies (Agile, Scrum, or similar is a plus).
• 3+ years of experience in professional services, client delivery, or a related field, including leadership and management experience.
• High level of attention to detail and commitment to quality.

Bachelor’s degree in an applicable field (e.g., Business, Computer Science, Information Systems, Analytics, or similar).

• Health Coverage options…