Compliance Manager, Management

Overview

The Compliance Manager - HIL is a subject matter expert who ensures that home improvement loan application, origination, funding, and servicing operations and processes comply with applicable federal and state laws and regulations, program guidelines, and internal policies. This role involves managing compliance programs, conducting and assisting with risk assessments, conducting and assisting with audits, monitoring and testing, and advising management on regulatory changes and potential risks.

Overview

The Compliance Manager - HIL is a subject matter expert who ensures that home improvement loan application, origination, funding, and servicing operations and processes comply with applicable federal and state laws and regulations, program guidelines, and internal policies. This role involves managing compliance programs, conducting and assisting with risk assessments, conducting and assisting with audits, monitoring and testing, and advising management on regulatory changes and potential risks.

This role also assists the VP Compliance - HIL with the management of the compliance oversight function of our subcontractors, subservice rs, technology providers, and service providers to the business. All position-related workflows; standard operating procedures and processes will be properly managed by the Compliance Manager - HIL. This role will also support the Vendor Management platform to ensure that the subcontractor vendors are being properly assessed, monitored, and managed to their respective statements of work, service levels, regulatory standards, and contractual obligations.

The scope of the role will include working closely with the business as well as other departments on the ability to provide feedback on all subservice rs, vendors, and compliance support in the oversight of these parties. This role will also provide recommendations and solution-based proposals to the VP Compliance - HIL in relation to departmental goals and performance.

This role will also drive the Rick and Control Self-Assessment (RCSA) program, ensuring risks are identified, measured, monitored, assessed, managed, and reported effectively across the business. This role will also assist in maintaining the Risk Issues Log and Control Library, supporting both proactive risk management and issue remediation efforts.

Nothing in this Position Description alters the at-will nature of employment.

Responsibilities

• Risk and Control Self-Assessment (RCSA):
  Assist with ensuring risks are identified, measured, monitored, assessed, managed, and reported effectively across the home improvement lending business. Conduct risk assessments and control evaluations to identify and mitigate compliance vulnerabilities, especially in complex and high-risk areas.
• Subservicing oversight:
  Assess, monitor, and measure oversight tasks for subservice rs. Analyze loan files and servicing activities to ensure adherence to policies and regulations. Track issues, compliance matters, and corrective action or remedial plans with subservice rs. Implement, plan, and execute all required documentation to evidence oversight of subservice rs. Provide critical information and feedback to the VP Compliance - HIL and business management regarding the subservice rs.
• Loan operations monitoring and testing:
  Perform monitoring and testing of the loan origination systems, FLS-direct and integration partners, to identify processing compliance and areas of risk. Collaborate with stakeholders and business partners to develop clear and actionable issue remediation plans in accordance with risk management policies and procedures while ensuring lessons learned are documented and shared for continuous improvement.
• Compliance monitoring, testing, and reporting:
  Oversee compliance monitoring and testing activities for regulatory and operational risks, ensuring necessary design, implementation and monitoring of compliance controls aligns with Fastlane’s CMS framework. Develop key risk indicators (KRIs) and prepare summaries, briefings, and presentations to report on compliance status to Compliance and the Board of Managers.
• Program management:
  Lead and coordinate compliance…