Coral Gables - Spa Director

An NFC Amenity Management Spa/Fitness Director creates a well‑run operation across the fitness center, spa, and amenity spaces. This is achieved by building a winning team that ensures all clients and guests receive a 5 Diamond Experience.

This is a full‑time position, paying $50,000 per year.

Reports To: Area Director

• Ensures the Fitness/Spa and Amenity spaces are operating effectively and in accordance with Property Management and/or Board of Directors' expectations
• Develop a monthly Calendar of Events
• Maintain Client Satisfaction, which will result in the retention of the Contract
• Ensures each client and guest receives a Warm Welcome and Fond Farewell
• Recruits, trains, motivates, supervises, and mentors team members – leads by example
• Ensure that all team members are trained to react intelligently and quickly to all emergencies
• Use the Company Approved Team Scheduler to ensure payroll budget compliance
• Ensures team members follow 5 Diamond Performance Standards
• Complete necessary Payroll Tasks by Company deadlines
• Always looking for ways to “Wow” all clients by exceeding their expectations and striving to
• Complete team member evaluations as required. Make hiring, promotion, disciplinary, and termination recommendations to the Area Director
• Maintain professional and technical knowledge about spa services and personal training by remaining current with trends in the industry
• Covers shifts for team members to ensure proper staffing requirements are maintained
• Attend company meetings/trainings and ensure all team members participate in company training sessions
• Maintain consistency by the entire team in enforcing the rules and regulations established by management, or complete daily inspections using cleaning checklists to ensure cleanliness
• Adheres to all NFC policies
• Follows HR and Risk Management protocols
• Monitors and reviews daily employees’ performance and provides necessary support, training, or counseling as needed
• Performs miscellaneous job‑related duties as assigned
• Passion for Spa and Fitness, and helping others achieve their goals
• Must have an outgoing personality
• Must be hospitality‑driven and offer any necessary assistance to clients and guests
• Must be able to coach and mentor team members
• Must possess the ability to multitask
• Must possess the ability to work in a team environment

• Basic knowledge of Microsoft Office (Word & Excel) and the Internet
• Proven organizational skills that exemplify attention to detail from beginning to follow‑up on each project undertaken
• Proven leadership ability to develop and motivate team members and effectively provide supervision as well as training members to deliver high‑level customer service
• Effective interpersonal communication skills (written and oral) with the ability to engage positively with clients
• Diplomatically handle delicate and challenging client concerns
• Must be well‑versed in budgetary and cost control responsibilities
• Ability to lift 50 pounds

These are the qualities and attributes we're looking for in this position‑

• Front Desk Experience
• Hospitality and Gym/Spa Management
• Outgoing Personality
• Teamwork and Mentoring
• Ability To Multitask
• Flexibility
• Detail‑Oriented
• Proactive

• A long list of discounts and benefits is available to all employees.
• Cellphone and other reimbursements for some applicable positions.
• State‑required healthcare benefits are available to qualifying employees in applicable areas.
• Medical, Dental, and Vision Coverage available to qualifying employees in applicable areas.
• Start earning generous paid time off on your first day.
• Career Development:
  We have many training courses in our NFC University that you can take to further your career while working with us.
• Short‑Term Disability Income is offered to qualifying employees in applicable areas.

We frequently interview and hire for multiple properties, so location details, individual pay rates, and specific schedules can be discussed in the interview process. If we don't contact you right away, we'll have your information on file for our next round of interviews, so you only need to apply once. All employees must be legal to work in the US. Re‑hire eligibility for former employees is determined by past employment performance and/or status.