E-Commerce Supervisor; In-Store Shopper

Supervisor, WFMOA: E-Commerce

The Supervisor, WFMOA: E-Commerce requires you to lean into five key areas: safety, quality, customer service, productivity, and fun.

• Ensuring a safe work environment for all Team Members.
• Reviewing the work forecasts and uphold productivity and utilization requirements to meet the overall WFMOA objectives.
• Partnering with other departments to ensure a timely process flow in and out of stores and helping meet customer order times.
• Proactively identifying and leading process improvement initiatives.
• Balancing labor, ensuring that you are operating a balanced and efficient shift while meeting all production goals.
• Embracing a start-up mentality and emphasizing “have fun.”

• Coordinate process flow to ensure products are dispatched on time to meet on-line customer delivery promise.
• Maintain awareness of in-store customer needs and direct Team Members as necessary to satisfy and delight customers; respond promptly to customer requests and questions.
• Direct and assign job duties for Team Members.
• Partner with leadership in all areas to ensure successful and continuous operations.
• Train, audit, and support Team Members to perform WFMOA standard operating procedures.
• Ensure Team Members have the proper tools to perform their jobs and communicate repair or replacement when needed to leadership.
• Report and Escalate systemic issues as necessary and in a timely manner.
• Demonstrate and /or perform shopping duties to support their TMs and WFMOA needs.
• Review and honor Standard Operating Procedures according to WFMOA practices; identify, address and resolve safety issues.

• Must have a High School diploma or equivalent.
• 6+ months retail experience for employees in a retail, distribution, or logistics environment.
• Flexibility to work weekends and/or evenings.
• Availability to work overtime during peak seasons and as needed year-round.
• Authorization to work in the US without sponsorship.
• Proficiency with email, Microsoft Office, and operations-related applications including scheduling and ordering software.

• Prior experience leading others.
• Ownership in your work and team.
• Ability to learn quickly and work under pressure in a fast-paced environment.
• Demonstrated analytical skills and ability to problem solve and prioritize with little guidance.
• High energy, enthusiastic, and displays an affinity for our products, core values, and company.
• Demonstrates exceptional level of knowledge surrounding (new) products, item location, pricing and awareness of relevant competitors and industry trends.
• Demonstrated communication skills (written and verbal).

The wage range for this position is $16.50-$30.20 Hourly, commensurate with experience. Whole Foods Market offers "Whole Benefits." Whole Benefits offers a wide range of benefits for Full and Part-Time Team Members, including eligibility for a store discount, paid time off, financial wellness, health & wellness support programs, and access to other Team Member perks. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person’s date of hire and may vary based on work location, length of service, and job type (such as regular or seasonal).

At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.