Mailroom & Fulfillment Associate

About Braille Works:

Braille Works is a family owned, Christ-centered company and one of the nation's leading providers of reading materials for people who are visually impaired and blind. We are dedicated to Making the world a more readable place™, delivering high-quality, accessible documents for our clients in healthcare, finance, and education.

SUMMARY:

Fulfillment Team Members are responsible for producing and shipping accurate physical media across print, Braille, audio, and data in alignment with documented standards, client specifications, and assigned priorities.

This role is execution-focused, with responsibility for meeting defined productivity, accuracy, and throughput targets while completing work in the correct sequence to support SLAs.

Team Members operate production equipment, process materials, and prepare shipments while consistently applying standards and seeking clarification when needed. This role operates within established workflows and does not include ownership of workflow decisions, quality standards, or process design.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include the following:

The following duties are considered essential functions of the role:

• Produce accurate, high-quality physical materials (print, embossed, burning, and assembled products) in accordance with documented standards and client specifications, and support multiple production functions as needed based on business demand.
• Complete assigned work in the designated sequence, including prioritization of rush or time-sensitive jobs to support SLA performance.
• Inspect and verify in the required sequence, including prioritization of time-sensitive and rush jobs, to support service level agreements (SLAs).
• Inspect and verify work for accuracy, completeness, and compliance prior to release or shipment, ensuring adherence to company standards and client requirements.
• Perform fulfillment and shipping functions, including sorting, packaging, labeling, and preparing materials for distribution in accordance with postal regulations and company procedures.
• Meet established productivity, accuracy, and quality standards as defined in departmental performance metrics.
• Meet established productivity, accuracy, and throughput expectations as defined by departmental performance metrics.
• Follow established workflows, systems, and instructions consistently; seek clarification when needed and promptly escalates issues impacting quality, productivity, equipment, or deadlines.

SUPERVISORY RESPONSIBILITIES

This role does not have supervisory responsibility.

• Strong attention to detail with the ability to produce accurate, high-quality work.
• Ability to follow established workflows, procedures, and specifications consistently.
• Ability to meet productivity, accuracy, and throughput expectations in a deadline-driven environment.
• Ability to manage time effectively, maintain steady work pace, and handle multiple tasks as assigned.
• Ability to operate or learn production equipment and systems (print, embossing, mailing equipment).
• Comfortable performing repetitive tasks with sustained focus and accuracy.
• Basic computer skills including Microsoft Office and production systems.
• Effective communication and teamwork skills, with the ability to respond to direction and collaborate across functions.
• Demonstrates professionalism, reliability, and a proactive approach to work.
• Commitment to data security, confidentiality, and company standards.
• Experience in production, manufacturing, fulfillment, or mailroom environments preferred.

High School Diploma or equivalent and/or 0–2 years of related experience in production, fulfillment, manufacturing, mailroom, or similar environment; or an equivalent combination of education and experience.

This position operates in a remote work environment with the expectation that the employee is able to report to the designated office location as needed for meetings, trainings, audits, or other business requirements. This role may require periodic on-site presence based on business needs. Advance notice will be provided when possible; however, flexibility…