Client Success Specialist

Quality Care is committed to providing a safe, well-trained, and well-equipped workplace. We encourage promotion from within as well as personal and professional growth in a supportive and fun environment. This isn’t a job, it’s a career. Quality Care is an Equal-Opportunity Employer.

Eligible employees working an average of 30 hours or more per week will receive comprehensive benefits including medical, dental, and vision.

Eligible employees receive a term life insurance policy and the opportunity to purchase additional life insurance without medical underwriting.

All production team members receive company uniforms and discounts on Quality Care branded apparel and swag.

All employees with one year of tenure and at least 1,000 hours of service are eligible for an employer 401k match up to 4%.

Eligible employees receive up to 20 days of paid time off per year (based on tenure), eight paid holidays, and additional paid time off for special circumstances.

Quality Care is dedicated to the continuous development of all employees through cross-training, learning new skills, continuing education, and industry certifications.

All employees receive Quality Care’s employee assistance program that offers help with counseling, legal services, financial planning, and more.

Eligible employees working an average of 30 hours or more per week are eligible for disability insurance.

Quality Care equips all team members with high quality tools and well-maintained equipment to get the job done.

Take the first step towards your new career today!

Position:Client Success Specialist

Location: Coralville, IA

Remote Status: On-Site

Job :151

# of Openings:1

Job Title: Client Success Specialist

About Us: Quality Care Lawn has been serving the Iowa City and Cedar Rapids area since 1980. We have a great reputation for quality service. We are a fast-growing lawn care company in the corridor and are a fun and friendly place to work. If you have a positive attitude and take pride in your work, you would be a great addition to the team!

Job Summary: Our Client Success Specialists are the voice of our company, responsible for preserving and maintaining customer relationships. Primary responsibilities include customer service through phone and email and becoming a master of the products and services offered. Along with additional administrative office duties.

• Answer and direct phone calls, emails, and correspondence to appropriate staff.
• Assist and monitor all communications to ensure timely response to client inquiries and commentary.
• Process customer payments, assist with collection efforts, and occasionally prepare bank deposits.
• Create and maintain in our client database software new client services, commercial maintenance contracts, and new leads.
• Scheduling and maintaining routing for Lawn Health Care applications and notifying customers of upcoming services.
• Prepare, extract, and compile reports as needed for management and supervisory staff.
• Greet clients and perform reception and customer service responsibilities to walk-in guests.
• Assist with general administrative office maintenance duties including, marketing, maintaining supplies, appointment scheduling, and light cleaning.
• Other duties as assigned/required.

• High school diploma.
• 1+ years of customer service experience.
• A “can-do” attitude and enthusiasm to assist with a wide range of products and services.
• Must be able to work independently and as part of a team.
• Able to adjust priorities as situations require.
• Must have excellent written and verbal communication skills and attention to detail.
• Experience with Microsoft Office, and cloud-based applications.
• A pleasant and professional telephone manner and enthusiastic personality.
• Very strong organizational and prioritization skills.
• Must be able to work on-site (this is not a remote role).

• Must be able to perform the following physical activities: sitting for long…