Helpdesk Support

Job Description

• Health Care Information Systems has an opening for an IT Customer Support Analyst. Scheduled shift will be first shift, 7:00 a.m. – 4:00 p.m., Monday through Friday for a 40-hour week. Duties include assisting customers by phone with computer, application, and network support issues and creating a work order for each phone call handled.
• Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as the front-line customer contact point for Health Care Information Systems. The position provides basic customer service and support for UI Health Care computer users and machines in a high call volume center.
• The position requires a professional demeanor, close attention to detail, strong team building skills and the ability to tolerate high intensity working conditions. The ability to make quick decisions based on professional judgment and written procedures is essential.

• Bachelor's degree in Computer Science, MIS, or IT-related field or equivalent combination of education and experience.
• 6 months to 1 year of work experience in a high volume Help Desk, Call Center, or other Customer Service environment.
• Experience troubleshooting problems with Windows 7 and Microsoft Office 2010 Suite.
• Excellent verbal and written communication skills
• Strong problem solving skills and the ability to quickly learn new software.
• Proven ability to work independently with a strong focus on customer service.

All your information will be kept confidential according to EEO guidelines.