Medical Support Assistant

The Medical Support Assistant (MSA) serves within the Mental Health Service Line at the Coralville VA Clinic. The MSA performs duties related to the receipt, intake, and indexing of health and administrative information. The incumbent will interface with personal computer (PC) applications as well as numerous Vista and other various applications.

NOTE:

The 2-page Resume requirement does not apply to this position. For more information, refer to Required Documents below.

The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.

Assignments at this level include, but are not limited to:

* scheduling, canceling, re-scheduling patient's appointments and/or consults;

* Entering no-show information

* Monitoring the electronic wait list; preparing for clinic visits

* monitoring both inpatient and outpatient appointments for areas of responsibility

* ensuring encounter forms are completed in order to obtain appropriate workload credit

* Verifying and updating demographics and insurance information

* processing all emergency and non-emergency transfers to other VA facilities or private hospitals

* performing basic eligibility, co-pays and preauthorization requirements for specific coverage.

Work Schedule:

Monday - Friday; 9:30am - 6:00pm

Telework:
Not available

Virtual:
This is not a virtual position.

Functional Statement #: 00000

Relocation/Recruitment

Incentives:

Not authorized

Permanent Change of Station (PCS):
Not authorized