Bakery Department Manager Trainee

Additional Considerations (if any):

* At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title:

Bakery Department Manager Trainee

Department:
Bakery

FLSA:
Non-Exempt

General Function:

The trainee will work alongside the department manager to fine-tune their skills and expertise in the department to prepare them to become a successful Bakery Department Manager. Assists the Bakery Department Manager in setting the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.

Core Competencies

* Partnerships

* Growth mindset

* Results oriented

* Customer focused

* Professionalism

Reporting Relations:

Accountable and

Reports to:

District Store Director;
Store Manager;
Assistant Managers of Operations;
Perishables;
Health Wellness Home;
Bakery Department Manager

Positions that Report to you:
Department Employees in the absence of the Department Manager

Primary Duties and Responsibilities:

* Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.

* Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.

* Assists and works alongside the department manager while completing an activity book which focuses on how to properly:

* Set the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.

* Recruit, hire, train, supervise, discipline, and evaluate all department employees.

* Determine weekly work schedule and establishes a daily work plan for the department. Inspects signage and displays for quality and quantity of merchandise and orders product for replenishment.

* Figure retail pricing and ensures correct pricing.

* Extend invoices, posts invoices, and department bookkeeping procedures.

* Analyze weekly and monthly sales and trends and compares to actuals, prepares ad projections, and writes ads.

* Conduct inventory of the department.

* Plans displays, promotions, and determines pre-orders.

* Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.

* Makes an effort to learn customers' names and to address them by name whenever possible.

* Assists customers by:

* escorting them to the products they're looking for

* securing products that are out of reach

* loading or unloading heavy items

* making note of and passing along customer suggestions or requests

* performing other tasks in every way possible to enhance the shopping experience.

* Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders.

* Handles and satisfies customer issues.

* Communicates with employees regarding sales and ideas.

* Ensures proper temperatures and storage procedures are maintained to guarantee freshness and control shrink of product.

* Understands and troubleshoots equipment and ensures maintenance is performed.

* Maintains strict adherence to department and company guidelines related to personal hygiene and dress.

* Adheres to company policies and individual store guidelines.

* Reports to work when scheduled and on time.

Secondary

Duties and Responsibilities:

* Assists Department Manager to ensure pricing is competitive in the market area.

* Attends meetings and seminars and participates in continuing education.

* Fills displays and works in the sales area.

* Unloads trucks, checks in delivered merchandise and places product in appropriate storage area.

* Performs departmental duties as needed.

* Assists in other areas of the store as needed.

* Performs other job related duties and special projects as required.

Supervisory Responsibilities:

* Assists Department Manager with instructing, assigning, reviewing and planning work of others.

* Maintains standards, coordinates activities, allocates personnel, acts…