Senior Care Coordinator - L

Make an Impact. At Well Life Network, every role plays a vital part in empowering people to live their best lives. As part of one of New York’s largest nonprofit health and human services organizations, you’ll join a team dedicated to compassion, inclusion, and excellence — helping individuals and families thrive every day.

Maintain all duties and responsibilities of a Care Coordinator, including managing a modified caseload.

• Maintain all duties and responsibilities of a Care Coordinator, including managing a modified caseload.
• Supervise a team of 8-10 Care Coordinators.
• Review submission of all documentation in client charts (including progress notes, intake assessments, annual updates and discharge documents) for all team members, including timeliness of submission as per health home deadlines as well as for content and quality of services provided.
• Maintain a working knowledge of team caseloads.
• Train new staff members in all areas of program policy, health home requirements/deadlines and submission of documents into the EMR.
• Attend intakes/home visits with team members as needed to ensure staff safety, provide guidance for new staff, or to offer consultation as requested.
• Act as consultant for all members of the team to provide information regarding community resources, social welfare programs and other information as needed.
• Address client concerns and/or grievances that are not able to be resolved directly with the Care Coordinator.
• Co‑facilitate weekly team meetings with program coordinator to review concerns/issues with clients and to relay information regarding program changes/updates to policy, as well as to share any new resource information amongst the team.
• Attend bi‑weekly operations meetings with the Program Director to discuss program issues/concerns, policy changes and relay any staff concerns.
• Attend individual supervision as scheduled with the Program Director to discuss needs and concerns and work on supervisory skills development.
• Attend periodic trainings to enhance skill levels and remain abreast of system changes (including MAPP, HARP, and DSRIP).
• Participate in activities through the health home and other sources to enhance program development and to assist with developing and improving systems of care coordination service delivery.
• Work closely with both the Program Coordinators and Director to address any issues that arise with staff and to ensure smooth implementation of program policy.
• Assist Program Coordinator with any additional tasks concerning departmental needs.

• Compensation:
  Competitive hourly rate based on experience.
• Robust Benefits:
  Medical, dental, vision, and 401(k) retirement plan (with matching).
• Work‑Life Balance:
  Paid time off, holidays, and personal days.
• Wellness Program:
  Free and low‑cost gym and wellness access and support.
• Training & Growth:
  Ongoing professional development and career advancement opportunities.
• Meaningful Work:
  Direct impact on the lives of youth and their families.
• Supportive Environment: A collaborative team that values your contributions.

Masters degree in a social service field plus two years experience in Human Services or a Bachelors degree in a social service field plus 4 years experience in Human Services preferred. A Masters degree in a social service field plus one year experience in Human Services or a Bachelors degree in any field plus five years experience in Human Services required.

• NYS driver’s license and access to a vehicle.
• Excellent communication skills.