Head Teller - Corbin South

Job Overview

Head Teller responsible for assisting the assigned Banking Center in meeting and/or exceeding branch profitability goals by generating new and/or managing existing customers and ensuring that efficient, professional, and quality VIP service is delivered through the handling of various financial transactions whether in person or by telephone.

• Develop and maintain customer relationships by calling on prospective customers, identifying prospects, establishing suitable methods of contact, and determining appropriate products and/or services.
• Responsible for clearing all branch deposit exceptions and completing all file maintenances.
• Approve check cashing and holds on transactions defined by policy limits.
• Lead Vault Teller and maintain a monthly rotation with assigned staff.
• Manage and lead the Teller staff.
• Open all types of consumer and business deposit accounts including checking, money market, savings, IRAs, CDs, and safe deposit boxes.
• Refer opportunities to ancillary lines of business.
• Perform day‑to‑day operations to achieve satisfactory scores on branch audits.
• Perform transactions and balance branch vault.
• Assist customers with financial transactions:
  • Cash checks within proper authorization levels and pay out money after verifying signatures, amount accuracy, and account sufficiency.
  • Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
  • Record transactions and issue computer‑generated receipts.
  • Place holds on accounts.
• Assist customers with questions, concerns, and explanations or demonstrations of bank products or services offered.
• Recognize and pursue opportunities to cross‑sell products and services based upon the customer’s needs.
• Perform other duties as assigned.

• Assist Financial Center Managers with front‑line staffing.
• Lead tellers in daily activities.
• Train and develop tellers.
• Conduct regular audits of teller transactions to ensure compliance with banking regulations and internal policies.
• Track sales referrals and lead monthly blitz.

• Comprehensive benefits package.
• 401(k) Retirement Plan with up to 4% company match (fully vested from day
  1).
• Company‑paid life insurance.
• Minimum of 15 days of paid time off (PTO) after a 60‑day introductory period.
• Nine paid holidays, plus birthday leave and community service leave.
• Employee celebrations and professional recognition.
• And more.

• Excellent customer service with dedication to Forcht Bank’s mission, vision, and values.
• Ability to promote and cross‑sell bank products and meet referral goals.
• Proficiency in Microsoft Office and banking information systems applicable to the assignment.
• Strong attention to detail and ability to handle sensitive documents or confidential information.
• Excellent communication skills, both written and verbal.
• Ability to work effectively with a team and with minimal direct supervision.
• Strong ability to manage time and complete assignments efficiently.
• Basic arithmetic skills applicable to banking.
• High school diploma or associates degree in Business, Finance, Accounting or related field preferred (experience may substitute).

• Must be able to work a flexible schedule, including early, late, and weekend hours, and be available on Saturdays (but not required to work every Saturday).
• Must be able to attend new‑hire training and orientation in Lexington, KY Monday‑Friday 9:00 am‑4:00 pm for one‑to‑two weeks.
• Ability to travel to other locations as needed.
• Must remain drug‑free and alcohol‑free when reporting to work and during work‑related activities.
• Must comply with all Bank Secrecy Act rules, regulations, and requirements.

Equal Opportunity Employer
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