Switchboard Operator

Summary:

PBX Switchboard Operator – PRN First Shift (BHCOR-PBX, Switchboard) – Corbin, KY. The BPX unit serves as the hospital's central communications hub, managing all incoming and outgoing calls, paging systems, and emergency communication services 24 hours a day. The role primarily involves answering and routing all incoming calls, maintaining current knowledge of all Code procedures, and responding promptly to all alarms and overhead paging.

• Answer and route incoming calls professionally, providing accurate information to callers.
• Receive, document, and route messages to providers and staff, ensuring timely follow‑up.
• Respond to and coordinate emergency codes, alarms, and overhead paging activities.
• Operate switchboard, communication, and information systems while managing multiple tasks and computer screens.
• Process and route work orders and service requests accurately and efficiently.
• Maintain knowledge of emergency procedures, safety protocols, and compliance requirements.
• Support Baptist Health's mission, values, culture of safety, and customer service standards.
• Complete required training and adhere to organizational policies and regulatory requirements.

• High School Diploma or GED required.
• No prior experience required; one year of related switchboard, customer service, or communications experience preferred.
• PBX/switchboard operation training preferred.
• Typing and general office/computer training preferred.
• Basic computer skills required.
• No licensure, certification, registration, or life support certification required.

• PRN (As Needed) schedule.
• Preventive Plan Retirement Plans.
• Flimp Decisions – personalized financial analysis and recommendation for plan selection.

Baptist Health is an Equal Employment Opportunity employer and encourages applicants from diverse backgrounds. Baptist Health specifically encourages minority, female, disabled, veteran and other candidates to apply and strengthen our team. Baptist Health is a drug‑free workplace; employment is subject to a post‑offer, pre‑employment drug test. Persons with hearing or speech impairments can use the Kentucky Relay Service (TDD) –  (voice to TDD) or  (TDD to voice).