Field Services Engineer

Field Service Technician

Location: UK & International Travel Required

Department: Service & Support

Reports To: Field Service Manager

FMH Conveyors International Ltd is seeking a motivated and customer-focused Field Service Technician to install, maintain, troubleshoot, and repair conveyor systems and associated material handling equipment at customer sites throughout the UK and internationally. The successful candidate will play a key role in ensuring our equipment operates safely, efficiently, and reliably while delivering exceptional customer service.

• Install, commission, and test conveyor systems and material handling equipment at customer facilities.
• Perform scheduled preventative maintenance and service inspections.
• Diagnose mechanical, electrical, and operational faults and carry out effective repairs.
• Respond to customer breakdowns and provide emergency support when required.
• Ensure all service work is completed in accordance with company procedures and health and safety regulations.
• Produce accurate service reports, maintenance records, and site documentation.
• Liaise professionally with customers, site personnel, and internal departments to ensure successful project delivery.
• Provide technical advice and operator training to customers as needed.
• Identify opportunities for equipment upgrades, replacement parts, and additional service offerings.
• Maintain company tools, service vehicles, and equipment in good working order.
• Support factory acceptance testing and workshop activities when required.
• Participate in an on-call rota and work flexible hours to meet customer requirements.

• Engineering qualification in Mechanical, Electrical, Mechatronics, or a related discipline.
• Experience working with conveyors, automated systems, material handling equipment, or industrial machinery.
• Strong fault-finding and troubleshooting skills.
• Ability to read and interpret engineering drawings, schematics, and technical documentation.
• Full UK driving licence.
• Willingness to travel extensively, including overnight stays and international travel.

• Experience with PLC-controlled systems and automation equipment.
• Knowledge of motors, drives, sensors, pneumatics, and electrical control systems.
• Health & Safety qualifications (e.g., IOSH, CSCS, IPAF, PASMA).
• Experience with in logistics, warehousing, parcel handling, or manufacturing environments.

• Strong mechanical and electrical aptitude.
• Excellent problem-solving and analytical skills.
• Ability to work independently and manage priorities effectively.
• Strong customer service and communication skills.
• High attention to detail and commitment to quality.
• Professional and adaptable approach when working on customer sites.
• Ability to work under pressure and meet deadlines.
• Good IT skills for reporting and documentation.

• Frequent travel throughout the UK and overseas.
• Regular work at industrial, warehouse, distribution, and manufacturing sites.
• Occasional weekend and out-of-hours work.
• Physical duties including lifting, climbing, and working in varying site environments.
• Use of personal protective equipment (PPE) in accordance with company and customer safety requirements.

• Competitive salary and overtime opportunities.
• Company vehicle and tools.
• Pension scheme.
• Training and professional development opportunities.
• International travel opportunities.
• Career progression within a growing global organisation.

• FMH Conveyors International Ltd is committed to creating a diverse and inclusive workplace and welcomes applications from all suitably qualified candidates regardless of age, disability, gender identity, race, religion, sexual orientation, or background.