Director, Information Services

Overview

About CAMP Systems: At CAMP Systems, we are the trusted leader in aircraft compliance and health management, proudly serving the global business aviation industry. With over 20,000 aircraft and 33,000 engines supported on our cutting-edge platforms, and partnerships with more than 1,300 maintenance facilities and parts suppliers worldwide, we are shaping the future of aviation technology. Since our founding in 1968, we have grown to a dynamic team of 1,600+ employees across 14 locations globally — united by a passion for innovation and excellence.

Our Mission & Vision: We connect the aviation industry through smart technology to make flight safer and more efficient, driving the future of aviation with intelligence and exceptional customer experiences.

Our Values & Excellence Mindset: We are customer obsessed, trust-driven, owners of our work, stronger together, constantly curious, and boldly innovative.

Inventory Locator Service (ILS) is looking to hire a Director of Information Services to join our team. In this role, you will lead the teams and capabilities responsible for delivering secure, reliable, and scalable technology services across the organization. This includes application development, enterprise applications and integrations, IT operations and service delivery, infrastructure on premise/cloud platforms, data and reporting services, IT security governance, and end-user support.

You will partner with business leaders to align technology strategy with Company goals, improve customer and employee experience, and ensure operational excellence through strong governance, metrics, and continuous improvement.

• Strategy, Leadership & Governance: Develop and execute a comprehensive Information Services strategy and roadmap aligned to Company goals, balancing innovation, speed, reliability, security, and cost effectiveness.
• Establish and maintain IT governance practices including portfolio prioritization, standards, architecture alignment, risk management, and performance reporting.
• Lead, mentor, and manage managers/leads and teams across application development, enterprise systems, integrations, data/reporting, infrastructure on premise/cloud, and IT service management.
• Foster a collaborative, high-performance culture with clear accountability, capacity/resource management, and measurable outcomes (e.g., availability, delivery predictability, velocity, customer satisfaction).
• Build and manage budgets, forecasting, vendor spend, licensing, and total cost of ownership for technology platforms and services.

• Application Development & Delivery : Develop and execute strategy for web and custom application development; stay abreast of emerging technologies and industry trends to drive continuous improvement.
• Oversee the full lifecycle of application delivery (planning, design, build, test, release, and support) ensuring on-time, on-budget, high-quality outcomes.
• Ensure strong practices for SDLC, CI/CD, test automation, release management, environment management, and production readiness.
• Experience with API development, documentation, management, and integration patterns.

• IT Operations, Service Delivery & End-User Experience : Own IT service delivery across the enterprise, ensuring consistent, high-quality support and measurable service performance.
• Implement and mature IT Service Management (ITSM) practices (incident, problem, change, request, knowledge, asset/configuration management).
• Define and manage service level objectives/agreements (SLOs/SLAs), on-call/after-hours support expectations, escalation paths, and root-cause analysis practices.
• Monitor and improve application and platform performance, availability, and reliability; drive corrective and preventive action plans with stakeholders.
• Lead end-user technology strategy (devices, collaboration tools, identity/access, onboarding/offboarding, training) to improve employee productivity and satisfaction.

• Infrastructure, On Premise/Cloud & Platform Services: Provide oversight of infrastructure and on premise/cloud platforms (networking, compute, storage, backup/DR, monitoring, endpoint management) to ensure scalability and…