Automotive Customer Service Representative; BDC

Position: Automotive Customer Service Representative (BDC)

Location: Huffines Kia - Corinth, TX

Job : 7205

# of Openings: 1

Automotive Service Business Development Center Representative

The Huffines Service Business Development Representative is a technically savvy individual who understands computers, the internet, and other technologies and who can communicate in a clear efficient manner. The position is responsible for lead generation activities in support of the company’s service department goals and providing courteous and efficient service to our customers.

• Directly responsible for scheduling service appointments for guests
• Will be expected to coordinate loaner vehicles for appointments and communicate with guests about their loaner agreements
• Future training to schedule valet service for our guests through a third party
• Must complete outbound calls to guests asking them to schedule their vehicles due for service
• Outbound calls reaching out to customers listed in our marketing campaigns for service scheduling
• Following up on customer visits to ensure customer satisfaction
• Addressing customer concerns and issues or escalating as needed
• Coordinating questions and issues with the appropriate department personnel
• Providing courteous and efficient electronic and phone customer service assistance
• Taking ownership of the customer experience by immediately addressing and resolving issues
• Able to work in a varied working schedule environment that includes both opening and closing shifts
  • Business Development Center hours of operation 7:00am - 7:00pm
  • One Saturday shift per month is required

• High school diploma or GED
• Minimum one-year customer service experience
• Automotive industry experience preferred
• Exceptional interpersonal skills and excellent communication skills
• Demonstrated proficiency in the use of computers, software applications, and technology systems
• Motivated self-starter able to establish and meet production goals
• Time management, professional dress, and behavior are all required for this position
• Friendly and customer service focused
• Proven ability to multi‑task

• Competitive market wages
• Medical benefits, vision, dental, and Health Savings Account (HSA)
• Five‑day work week (no mandatory overtime)
• Company‑paid life insurance
• Paid time off (PTO)
• Paid holidays
• Chaplain Services

In addition to background checks, Huffines performs pre‑employment and random drug testing.