GMHBC Manager

Customer Service & Sales

• Maintain an atmosphere of enthusiastic customer awareness, emphasizing fast and friendly service.
• Assist customers with product suggestions and engage in suggestive selling techniques (telephone, intercom, and in-person).
• Answer and respond to incoming calls professionally; resolve customer complaints or escalate to the Store Director as needed.

• Responsible for total store operations in the absence of the Store Director.
• Monitor daily GM operations, production processes, and profitability.
• Implement promotional and seasonal displays and maintain department standards.
• Oversee cleanliness, organization, rotation, and removal of outdated/expired products.

• Schedule employees to ensure proper coverage and service levels.
• Supervise, train, and assign duties to department employees.
• Ensure employees understand store policies, sales practices, and record-keeping procedures.
• Identify and train high-potential employees for advancement.
• Monitor employee productivity and evaluate overall performance.
• Oversee opening and closing procedures performed by department staff.

• Ensure proper code dating for all products and enforce compliance.
• Control inventory levels to maintain freshness, quality, and adequate stock.
• Order general merchandise products and follow division directives for inventory levels.
• Supervise reclamation processing and maintain organized back-room and department areas.
• Control shrink and manage costs.
• Build GM/HBC displays following company guidelines and seasonal directives.

• Perform receiving duties: break down loads, verify invoices, inspect quality, report shortages, and rotate product.
• Follow temperature requirements, storage standards, and proper packaging techniques.
• Complete and maintain administrative paperwork, including daily logs, sales and labor reports, and inventory records.
• Prepare sales and inventory reports; participate in physical inventory every six months.

• Ensure compliance with retail labeling laws, federal and state regulations, and company code-dating policies.
• Maintain safety, cleanliness, and sanitation of work areas, equipment, and displays.
• Implement emergency procedures during equipment or software malfunctions.
• Operate computer systems and electronic devices for ordering and department functions.
• Ensure adherence to company grooming standards and dress code.
• Perform all duties safely, accurately, honestly, and with integrity.

• Attend and participate in sales meetings.
• Communicate sales goals, department performance, and opportunities to team members.

• Perform additional duties as required.