Service Supervisor

Duties and Responsibilities

• Assists the Service Operations Manager with daily job duties and responsibilities.
• Champions corporate and division customer service programs to meet or exceed customer service goals.
• Helps direct and supervise all front‑end operations, including customer traffic flow, lane coverage, and overall cleanliness/appearance of the front end, restrooms, entryway, and parking lot.
• Assists in maintaining a fresh, full appearance of check stand merchandisers and ensures check stands are clean and properly signed.
• Complies with and ensures compliance with all Company policies and procedures, including:
• Cash handling
• Employee purchase policy
• Restricted product sales (alcohol/tobacco)
• Coupon and gift card policies
• Scan accuracy
• Supervising minor employees
• Product return policies
• WIC regulations
• Sanitation, safety, and security standards
• Grooming and dress code
• Reports policy violations to store management.
• Ensures accurate operation and functionality of the Point‑of‑Sale (POS) system.
• Assists in managing cash flow requirements such as safe transactions, till issues/pickups, check acceptance, refunds, and monitoring cashier cash‑handling compliance.
• Works with the Scan/FMC Team to ensure scanning file issues are corrected promptly.
• May perform operational tasks including running till totals, preparing and proofing daily deposit slips, and completing all required Front End forms.
• Notifies the Service Operations Manager of issues needing attention.
• Serves as a cashier when needed to support front end workflow.
• Fully understands the customer service center and provides all services as required.
• Answers and responds to incoming calls appropriately.
• Performs all duties with honesty, integrity, and adherence to Company policies.
• Performs other necessary and required duties as assigned.

• Thorough knowledge of Front End operations policies and procedures.
• Ability to perform basic math (addition, subtraction, percentage calculations).
• Friendly, courteous, and able to maintain composure while handling customers, coworkers, vendors, interruptions, and complaints.
• Strong written and verbal communication skills; demonstrates leadership and professionalism.
• Legible handwriting and ability to follow written instructions.
• Works with various front end systems, computer software, and electronic devices used for sales tracking and employee scheduling.
• Ability to stand for long periods and frequently walk, bend, stoop, kneel, twist, and turn.
• Ability to frequently reach, lift, and maneuver items up to approximately 50 lbs; requires manual dexterity and good eye‑hand coordination.
• Uses cleaning supplies and related equipment.
• May be required to work nights, weekends, and holidays; schedule may vary.
• Reliable attendance is required.
• Uses calculators, keyboards, telephones, computers, and other office equipment.
• Complies with Company grooming standards and dress code, including required safety shoes, gloves, aprons, and head coverings.

• Work is primarily performed in a temperature-controlled store environment.
• Requires some exposure to outdoor weather conditions when performing duties such as retrieving carts or assisting customers.
• Exposure to moving vehicles in parking lots, varying traction conditions, and maneuvering shopping carts.
• Frequent exposure to hot and cold products.