Client Service Coordinator

Overview

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times, including welcoming clients and pets, ensuring comfort in the hospital, and educating them about their pet s health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian s instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

• Leadership
• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening
• Functional:
  Preventative care and OWPs, Communication Skills, Client Service Skills, Priority Setting, Time Management

• Ability to multi-task: manages multiple tasks at one time; shifts attention quickly and accurately under distracting conditions without loss of accuracy.
• Communication skills: reads, writes and speaks fluent English with correct grammar and vocabulary; strong written and verbal communication.
• Organizational ability: systematic, orderly, and able to turn chaos into order.
• Problem solving: identifies, analyzes and translates problems into practical solutions.
• Client service skills: delivers attentive, courteous, informative service; derives satisfaction from great service.
• Intellectual ability: follows instructions from oral, written, or diagram formats; can provide directions.
• Mathematical ability: basic math operations (e.g., addition, subtraction).

The pay range for this role is $15.00 - $18.69 Hourly. The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.

• Comprehensive Medical, Dental, and Vision Insurance: coverage for health and wellness.
• Generous Retirement Plans (401(k) and Roth) with company match.
• Best-in-Class Student Debt Relief Program (for Full-Time DVMs).
• Paid Time Off and Holidays.
• Top-Tier Mental Health and Wellbeing Resources, including free coaching and counseling.
• Associate Life Insurance (company-paid) and Supplemental Life Insurance.
• Company-Paid Short- and Long-Term Disability.
• Flexible Spending Accounts (FSA) and Health Savings Account (HSA).
• Paid Parental Leave (birth and adoption).
• Continuing Education Allowance (for Eligible Positions).
• Back-Up Child and Elder Care & Family Support Resources.
• Fertility and Family Building Support.
• Digital Exercise Therapy.
• Voluntary Protection Benefits and Legal Plan options.
• Identity Protection and Commuter Benefits.
• Three Free Optimum Wellness Plans for Pets.
• Exclusive Discounts on products and services.
Benefits eligibility is based on employment status. Full-time (FT) Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only);
Part-time Associates are eligible for those benefits with an asterisk (*)