Front Desk Sales and Smoothie Bar Associate

Position

Front Desk Sales Associate

The Front Desk Associate will greet and direct members, guests and staff as they enter the gym and provide control of the front door location. This position will provide assistance to members' requests along with inquiries about gym operations and policies as well as perform various administrative duties as directed by the Gym General Manager or Operations Supervisor.

• Enthusiastically greet each member and guest promptly using the proper greeting for time of day to create a friendly positive entrance and departure.
• Provide security and control to the front door and retail area of the facility.
• Personally check each member into the gym using the proper check-in procedures.
• Monitor check-ins to identify delinquent accounts and notify Gym Operations Supervisor.
• Register all guests into the gym using proper registration procedures.
• Ensure that guests and appointments are directed to the appropriate fitness consultant in a prompt, professional manner.
• Answer phone by the third ring in a professional and courteous manner and use proper phone greeting techniques.
• Address caller’s requests and/or take appropriate messages noting caller’s name.
• Register all telephone inquiries in the script pad and in the Master Production Binder and transfer the call to the appropriate Fitness Consultants.
• Follow up on telephone inquiries to ensure the appointment was booked properly.
• Respond immediately to member requests, inquiries and concerns.
• Maintain neat appearance and wear proper uniform attire with nametag while on duty.
• Distribute keys, towels and other materials as needed.
• Process retail and concession sales.
• Attend all staff meetings as directed.
• Perform gym walk-through as designated in walk-through log.
• Follow proper opening and closing procedures as instructed in the FDA training manual.
• Log all maintenance concerns that are reported.
• Follow and report any safety concerns.
• Notify management of gym incidents that requires incident reports.
• Work when scheduled and adhere to company attendance policies.
• Perform other reasonable work assignments as directed by the Gym General Manager and/or Operations Supervisor, including but not limited to light cleaning and picking up weights.
• Operate smoothie machines, fruits, and other beverage related tools.
• Ensure cleanliness and organization of the smoothie bar area.
• Maintain inventory of supplies and restock as needed.
• Follow health and safety guidelines for food handling and preparation.
• Provide excellent customer service by addressing customer inquiries and concerns promptly.

• High school diploma or equivalent required.
• Excellent customer service skills required.
• Ability to communicate effectively with both staff and members.
• Verbal, non-verbally and in writing communication skills required.
• Understanding of basic accounting principles required.
• Understanding of basic cash processing procedures required.
• Functional computer skills required.
• Ability to multi-task.
• Must be able to work a flexible work schedule to include holidays and weekends.
• Must be able to lift 25 lbs repeatedly and stand for extended periods of time.
• Uphold Gold’s Gym Vision, Mission, Values and code of conduct.

• 401(k)
• Employee discounts
• Exclusive free Gold’s Gym membership.
• 20% employee discount on clothing and products.
• Robust 401K benefits.
• Earning potential with commissions and bonuses.