Pet Care Coordinator — Veterinary Front Desk

Job Type: Support Staff

Patient Care Coordinator

North Mecklenburg Animal Hospital is seeking a full-time Patient Care Coordinator (PCC) to join our team in Cornelius, NC.

Located beside Lake Norman, our hospital is about a 20-minute drive from uptown Charlotte and within easy reach of the Blue Ridge Parkway and Carolina coast.

We’re looking for a friendly, positive, and dependable team member who enjoys helping people and providing excellent customer service. As a PCC, you’ll be one of the first points of contact for our clients and their pets, helping create a welcoming and organized experience from check-in through check-out.

Veterinary experience is a plus, but we’re also interested in candidates with strong customer service, communication, and administrative experience who are excited to learn.

What you’ll do

• Welcome clients and patients and provide friendly, professional customer service
• Check clients and patients in and out of the hospital
• Schedule appointments and assist clients with questions about services
• Answer and manage a multi-line phone system
• Communicate with clients by phone, email, and text
• Process payments and maintain accurate client and patient information
• Handle incoming and outgoing mail and other administrative tasks
• Monitor the client waiting area and help maintain a clean, welcoming environment
• Communicate client needs and concerns to the appropriate team members
• Escalate more complex questions or concerns to senior staff when needed
• Help maintain an organized workflow and positive client experience
• Remain calm, professional, and compassionate in stressful situations
• Work collaboratively with the veterinary team to support excellent patient and client care

What we’re looking for

• Excellent customer service and communication skills
• Friendly, positive, and professional demeanor
• Strong attention to detail and organizational skills
• Ability to multitask in a busy veterinary hospital environment
• Comfortable using computers and learning new software
• Ability to communicate effectively with clients and coworkers
• Dependable team player who enjoys working collaboratively
• Previous veterinary or animal hospital experience is a plus
• Previous customer service, receptionist, administrative, or healthcare experience is welcome
• Evening and weekend availability is required

Benefits for full-time employees

• Medical, dental, and vision insurance
• 401(k)
• Health Savings Account (HSA)
• Paid time off

Our team and culture

At North Mecklenburg Animal Hospital, we value a collaborative, connected team environment where people support one another and continue learning together.

Our team enjoys opportunities to connect, learn, and celebrate outside of the day-to-day work, including:

• Monthly staff meetings with catered food and time to connect, share updates, and discuss what’s happening within the hospital
• Regular in-house continuing education (CE) opportunities
• 2–3 team events each year held off-site
• Annual holiday celebration
• Team-organized activities and opportunities to connect outside of work, including a staff book club and group activities
• An open environment where team members are encouraged to share knowledge, ask questions, and support one another

We’re looking for someone who wants to be part of a close-knit, collaborative team of like-minded caregivers who take pride in supporting their clients, patients, and one another.

Learn more about North Mecklenburg Animal Hospital: