Senior Systems Engineer Windows in Cornelius

Job Description

We are an MSP, not a staffing firm. Local candidates only please.

• want to work in a fast‑paced, MSP environment
• enjoy working with people
• figure out how to solve problems
• are not afraid to pick up the phone and call someone
• love technology
• might be a car enthusiast

• are not a staffing firm
• like coming to work every day
• love documentation
• work hard and play hard
• care about your intelligence and your values

• Implementation and support services for Microsoft related technologies:
  Hyper‑V, Windows Server, Exchange, Office 365, etc.
• Engineer and implement system solutions for customers using technologies that meet their needs.
• IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built primarily on the Microsoft Platform.
• Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
• Remote access solution implementation and support: VPN and Terminal Services.
• System documentation and consulting services to include system reviews and recommendations.
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.

• Professional IT Certifications, such as:
  Microsoft MCP, MCSA, or MCSE, etc.
• The following tools are used every day:
  Connectwise Manage, Connectwise Control, Screen Connect, & IT Glue.
• Interpersonal skills: such as telephony skills, communication skills, active listening and customer‑care.
• Diagnosis skills of technical issues.
• Ability to multi‑task and adapt to changes quickly.
• Technical awareness: ability to match resources to technical issues appropriately.
• Service awareness of all organization’s key IT services for which support is being provided.
• Understanding of support tools, techniques, and how technology is used to provide IT services.
• Typing skills to ensure quick and accurate entry of service request details.
• Self‑motivated with the ability to work in a fast moving environment.

• BA/BS, preferably in computer science or a related field.
• MBA/MS but not required.
• 10+ years of IT or related experience.
• Our employees LOVE what they do.
• They are natural problem solvers.
• They are at the top of their game and proud of it.
• They learn new technologies on their own and love to share their opinions with teammates.
• They are self‑stators and self‑managers.
• When extra effort is needed, our employees don’t have to be asked.

• Competitive salary based on experience and qualifications
• Quarterly Performance Bonus Opportunity
• Comprehensive Benefits (Medical, Dental, Vision, 401k, Profit Sharing, Paid Time Off, Paid Holidays)
• Full on the job training & support
• Fun working environment and culture
• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

• 8 hour shift
• Monday to Friday
• On call

Hybrid remote in Cornelius, NC 28031

Full‑time

Ability to commute required