Technical Support Specialist

Mobility Support Specialist (7 Openings)

Start Date:

Next Friday, July 17th Notes:

Project is live and moving quickly! The team is targeting 7 hires
, with a goal of having at least 5 candidates start next Friday
. Hiring urgency is extremely high, with leadership emphasizing butts in seats by Friday. Top 2 performers will have the opportunity to transition into a 6 month contract‑to‑hire model which will flip to a salary of roughly 40k

• Interview Process: ONE AND DONE In‑person interviews Friday and Monday at the Cornelius office
• Hiring Team: Josh will be conducting interviews, with an additional stakeholder involved in the hiring decision
• Location: 9606 Caldwell Commons Circle, Cornelius, NC 28031
• Shift: 8:00 - 5:00, Monday‑Friday

This team is supporting a large‑scale migration of approximately 2,400 mobile devices from Black Berry Enterprise Server (BES) to Microsoft Intune
, transitioning users between two Mobile Device Management (MDM) platforms.

A key requirement of the project is ensuring zero data loss during device conversion. Every device must be backed up prior to migration, requiring specialists to guide end users through various cloud‑based backup solutions, including:

• Apple iCloud
• Google Cloud
• Other account‑specific backup platforms

The role will involve walking users through:

• Device backups and migration preparation
• Password resets and account recovery
• Authentication and access issues

Because of the customer‑facing nature of the project, candidates with experience assisting users with password resets, account setup, or technical support are highly preferred.

The Mobility Support Specialist is a customer‑facing, entry‑level technical support role focused on mobile device support and telecom services. Specialists will support users through device migrations, troubleshoot issues, document activity in the Connect ticketing platform, and deliver a high‑quality customer experience throughout the process.

The hiring manager has had success with candidates from a variety of backgrounds, including:

• Best Buy Geek Squad
• Wireless retail environments
• Restaurant or hospitality roles with strong customer service experience

Technical aptitude is important, but outstanding communication skills and a customer‑first mindset are equally critical.

• Support mobile device migrations from BES to Intune
• Assist users with device backups, account setup, and password resets
• Troubleshoot smartphones, tablets, email access, mobile applications, and connectivity issues
• Handle approximately 20–30 inbound/outbound customer interactions daily
• Document all activity within the Connect ticketing platform
• Provide excellent customer service and maintain a positive user experience throughout the migration process
• Escalate issues as needed while ensuring timely resolution

• Strong customer service and communication skills
• Experience supporting smartphones (iOS and Android)
• Ability to walk users through password resets and account recovery processes
• Strong documentation and ticket management skills
• Comfort working in a high‑volume, customer‑facing environment
• Reliable transportation and ability to work onsite

• Best Buy Geek Squad experience
• Experience with mobile device management (MDM) platforms such as Intune