Level 2 Service Desk Technician — Complex IT & Escalations
Job in
Cornelius, Mecklenburg County, North Carolina, 28031, USA
Listed on 2026-08-03
Listing for:
Apex Technology Corporation
Full Time
position Listed on 2026-08-03
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, Desktop Support
Job Description & How to Apply Below
Apex Technology Corporation is seeking a Level 2 Service Desk Technician to join our Cornelius, NC team. This mid-level role resolves escalated issues, handles complex troubleshooting, and supports Level 1 technicians while maintaining service quality.
You will work with Windows 10/11, Active Directory, and Microsoft 365, with escalation to Network/Systems Engineers as needed. Responsibilities include remote troubleshooting, ticket management in Connect Wise, and comprehensive documentation in IT
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