Full Time Assistant Market Manager

Summary

Primary responsibility is to Take Excellent Care Of Our Customers by satisfying each customer’s needs, exceeding their expectations, and making every shopping visit a pleasant and satisfying experience. This requires a defined level of management skills, product knowledge, sales ability, customer relations skills, and cooperation with fellow associates.

Assist to manage and supervise up to 15 associates in the Meat/Seafood Department. Is responsible for assisting the Meat/Seafood Manager with the overall direction, coordination, and evaluation of this department. Carry out supervisory responsibilities in accordance with Harris Teeter’s policies and applicable laws. Responsibilities may include interviewing and training associates; planning, assigning, and directing work; assist in appraising performance; rewarding and disciplining associates;

addressing complaints and resolving problems.

Customers are among our Company's most valuable assets. Each of you represents Harris Teeter to our customers and the public. The way we do our jobs presents an image of our entire Company. Customers judge us by how they are treated each time they have contact with us. Therefore, one of our top business priorities is to assist any customer or potential customer.

Nothing is more important than being courteous, friendly, helpful, and prompt in the attention you give to customers.

Harris Teeter will provide customer service training to all associates who have extensive customer contact. If a customer wishes to make a specific comment or complaint, you are required to direct that person to the department manager or manager-on-duty for appropriate action. Remember that your contacts with the public in person, over the telephone, and through all your communications reflect not only on you but also on Harris Teeter as a whole.

Positive customer relations will not only enhance the public's image of Harris Teeter, but also pay off in greater customer loyalty and increased sales and profit.

include the following. Your primary job function is to personally perform the first set of functions while ensuring that all Meat Department associates also perform them. Additional essential job functions are listed under SUPERVISORY JOB FUNCTIONS.

Initiate interaction with customers on the sales floor and at the meat counter. Ask the customers questions regarding their shopping needs. Provide customers information needed to meet their taste and meal requirements. Follow through on customer requests.

• Your job performance is required to demonstrate the highest level of customer service. Never be rude to a customer under any circumstance.
• Follow through on customer requests. If you cannot say “yes” to a customer’s request, bring in department management or the manager-on-duty. Never turn down business.
• Make eye contact with and smile at every customer.
• Speak to customers in a genuine, clear, and enthusiastic manner and ask if they found everything they were looking for.

Reflect an appropriate business image to customers and visitors. How you dress, your grooming and personal cleanliness standards all contribute to that image and also to the morale of your fellow associates. During business hours or whenever representing Harris Teeter, you are expected to present a clean, neat, and tasteful appearance. You are required to always dress and groom yourself according to our Company policy that reflects accepted conservative norms.

Be reliable and punctual by reporting for work on time and as scheduled. When you are absent or late, it places a burden on other associates and can impact productivity and service. In the rare instances when you cannot avoid being late or are unable to work as scheduled, notify your supervisor or Manager-on-duty two (2) hours in advance of your scheduled start time so that appropriate arrangements can be made.

Demonstrate quality workmanship by efficiently cutting and processing the complete variety of meat according to standards.

Unload product from truck and place in coolers according to Product Receiving and Rotation standards; load salvage on truck as required. Remove products from storage.