Inside Sales Representative

Job Description

The Inside Sales Representative is responsible for generating new business opportunities by identifying, engaging, and qualifying prospective clients. This role focuses on outbound prospecting and appointment setting to introduce potential customers to the company’s managed IT services, cybersecurity solutions, and technology offerings. Success in this role requires persistence, strong communication skills, organization skills, and the ability to engage decision makers through cold outreach and relationship building.

Primary responsibilities include outbound prospecting, lead qualification, and appointment setting to drive sales for managed IT services and cybersecurity solutions.

• Set First Time Appointments (FTAs) via Cold Calling
• Prospect and qualify new sales opportunities
• Re-engage dormant leads from prospect lists within the CRM to develop new opportunities
• Establish lines of communication with prospects to set FTAs
• Follow established sales processes and procedures for prospecting, qualification, and appointment scheduling

• 1 year of appointment setting experience; MSP, ISP, or Telco sales experience preferred
• Cold calling experience required
• BA/BS degree, preferably in marketing or a related field
• Experience using CRM and sales tools such as Connect Wise and Hub Spot
• Proficiency with Microsoft Windows and general office productivity tools
• Prior inside sales or business development experience, preferably selling technology services or solutions
• Experience selling or promoting services within the MSP, ISP, telecommunications, or technology services industry preferred
• Demonstrated success in prospecting, qualifying leads, and setting sales appointments
• Strong verbal communication skills with the ability to confidently engage prospects over the phone
• Ability to overcome objections and navigate common sales barriers
• High energy level with a competitive and goal‑oriented mindset
• Strong organizational skills with the ability to manage multiple outreach activities and follow‑up tasks
• Typing and data entry skills sufficient to maintain accurate and timely CRM records
• Self‑motivated and able to work independently in a fast‑paced environment

• Competitive salary based on experience and qualifications
• Appointment setting bonus
• 401(k) with company match and profit sharing
• Health, dental, vision, life insurance
• PTO and paid holidays

Job Type: Full-time

Schedule:

8 hour shift, Monday to Friday

Work Location:

Cornelius, NC 28031

Apex Technology has been serving the Carolinas area since 1998, providing IT support such as technical helpdesk support, computer support and consulting to small and medium‑size businesses. The goal is to provide enterprise‑level IT practices and solutions to the small business sector at small business prices. Our experience has allowed us to build and develop the infrastructure needed to keep our prices affordable and our clients up and running.

We partner with many types of businesses in the area, and strive to eliminate IT issues before they cause expensive downtime, so you can continue to drive your business forward. Our dedicated staff loves seeing our clients succeed. Your success is our success, and as you grow, we grow.